Michael Kors Outlet
Logo Engraved Heart Pavé Necklace
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Rated 1 out of
5
by
LB511 from
Cute but broke.
The clasp broke the first time I wore it. Returned it. Store clerk was rude. So hoping can find something similar to match my earrings online.
Date published: 2024-12-30
Rated 1 out of
5
by
Kris from
Arrived broke
I received this a days before Christmas. And it was broken. Not shipped in a box even. The clasp was broke and so was my Christmas gift. I was so mad. And it isnt shipped or packaged right, esp for how much you pay for the jewelry itself!
Date published: 2024-12-27
Rated 1 out of
5
by
Denise from
BROKEN NECKLACE CLASP ON DAY 1-POOR QUALITY! POOR CUSTOMER SERVICE!
I bought the MICHAEL KORS Rose Gold-Tone Plated Pave' Heart Necklace for me to wear over the holidays. I put it on for the first time yesterday on Christmas Day and the clasp literally broke off in my hand. I am so disappointed and frustrated over the poor quality of this necklace. I called MICHAEL KORS Customer Service and after getting transferred around 3 times I was informed by their warranty department that they would send me an email to complete then ship the necklace to their factory for repair. When I asked how long this would take to repair the Rep could only say that they "should" have a status update in 4 weeks! Not what I expected from a MICHAEL KORS product and company from a customer experience stand point.
Date published: 2024-12-26