MOST POPULAR QUESTIONS

The Michael Kors Service Promise is our commitment to delivering a premium shopping experience with exclusive benefits, fast shipping, and personalized services.

Here’s what you can expect:

• Extensive product selection: The widest assortment of official Michael Kors products online and in stores.
• Affordable shipping:
  • $9 flat-rate standard ground shipping for orders under $75 (2–7 business days)
  • Free standard shipping on orders of $75+
  • Free shipping for all KORSVIP members*
• Easy returns:
  • Free returns by mail
  • In-store returns for full-price online orders at any Michael Kors full-price retail location
• Exclusive access:
  • Limited-edition products available only on MichaelKors.com and in Michael Kors stores
• Style support:
  • Personalized style advice
  • Seasonal trend reports
  • Inspirational lookbooks to guide your wardrobe

*Some restrictions may apply. Shipping times vary by location.

MichaelKors.com accepts a variety of secure payment methods for your convenience:

Credit cards accepted:

• Visa
• MasterCard
• American Express
• Discover

Other forms of payment:

• Michael Kors gift cards
• Credit Card Gift Cards*
• PayPal**
• Apple Pay
• Afterpay
• Klarna

Not accepted:

• CODs
• Layaway plan

* Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card as one of the forms of payment.

** Eligible merchandise purchased on MichaelKors.com using PayPal may be returned by mail to MichaelKors.com for a refund to the purchasing PayPal account only, or to a Michael Kors Lifestyle or Collection retail location in the U.S. for a Merchandise Credit only; no exchanges.

You can track your MichaelKors.com order anytime using the Track My Order page with your email address and order number. You can also follow the tracking link in your shipping confirmation email or call our automated system:

• U.S.: 1-866-709-5677
• Canada: 1-855-898-5677

Shipping Methods and Costs

Michael Kors offers three shipping options for online orders:

EXISTING CHART HERE

*Orders placed before 12:00 PM EST usually ship the same day. Orders after that ship the next business day. Business days exclude weekends and holidays.

Additional Shipping Info

• Free shipping is applied automatically at checkout on eligible orders.
• Deliveries to Puerto Rico, Guam, APO/FPO, and P.O. boxes use Standard Ground only. Expect additional delivery time for Hawaii, Alaska, Guam, and APO/FPO addresses.
• Some high-value orders may require a signature and might not qualify for Standard Ground.

Special Handling Items

• Hazardous materials (e.g., perfumes, makeup) must ship by ground only and cannot be delivered to Alaska, Hawaii, Puerto Rico, Guam, or APO/FPO addresses.
• Regulatory restrictions prevent shipping:
  • Exotic skins to California
  • Rain & Stain Protector to Maine

Split Shipments & Tracking

If your order includes multiple items, they may ship separately based on availability. Each shipment will have a unique tracking number, but total shipping charges won’t exceed the flat rate paid at checkout.

E-Gift Cards

Michael Kors E-Gift Cards are delivered by email, typically the same day of purchase, and are ready to use within 24 hours. Please double-check that the recipient’s email address is correct.

MichaelKors.com does not offer international shipping at this time.

We currently ship merchandise only to the following locations:

• All 50 U.S. states
• Puerto Rico
• Guam
• APO/FPO addresses

if you are located outside of the U.S., you can visit your local Michael Kors site by using the country selector at the top of the MichaelKors.com homepage or find a nearby store using our Locator.

No, MichaelKors.com does not support shipping a single order to multiple addresses. Each order can only be shipped to one address.

If you would like to send items to different locations, please place separate orders, each with its own shipping destination.

Afterpay is a buy now, pay later service that allows you to split your purchase into four interest-free payments, made every two weeks.

You can use Afterpay on eligible purchases at MichaelKors.com (U.S. and Canada) and in participating Michael Kors stores in the U.S.

How to use Afterpay online:

1. Add items to your cart on MichaelKors.com or MichaelKors.ca.
2. Select Afterpay at checkout.
3. First-time users must create an Afterpay account and will receive an instant approval decision.
4. Returning customers can simply log in and complete their purchase.

Note: All items in your cart must be eligible for Afterpay. Exclusions include:

• Orders over $2,000 (in local currency)
• Gift cards
• Pre-order items

How to use Afterpay in-store:

1. Download the Afterpay mobile app.
2. Follow the in-app instructions to complete your purchase at a participating Michael Kors retail store in the U.S.

Returns and exchanges for Afterpay purchases follow the standard Michael Kors return policy, with country-specific guidelines:

For U.S. purchases:

You may return your Afterpay purchase either in-store or by mail, in accordance with our Returns & Exchanges policy.

For Canadian purchases:

Afterpay purchases made online at MichaelKors.ca must be returned by mail only. In-store returns are not accepted for Afterpay purchases in Canada.

Please refer to the full Return & Exchanges policy for eligibility and instructions.

Yes, select items on MichaelKors.com are eligible for free in-store pickup at participating full-price Michael Kors retail locations in the U.S.

You can check availability on the product page by selecting the “Pick Up in Store” option.

• If you’ve enabled location access, nearby stores with stock will appear automatically.
• If not, enter your city, state, and ZIP code to search manually.

Pickup details:

• This service is free of charge.
• Orders are typically ready within 3 hours.
• Orders must be placed at least 3 hours before store closing to be available the same day.
• Items will be held for 3 days before being canceled.
• A valid government-issued photo ID is required at pickup.
• You will be charged at the time of pickup in-store.

Important notes:

• Orders can include both ship-to-home and store pickup items, but only one shipping address is allowed per order.
• Eligible pickup orders can be returned for free to any full-price Michael Kors U.S. store, subject to our Returns & Exchanges policy.

No, once an order is placed on MichaelKors.com, it cannot be modified.

If you want a different size or color, please do the following:

1. Place a new order for the desired item.
2. Return the original item by mail or to a Michael Kors full-price retail store, subject to our Returns & Exchanges policy.

Yes, if you’re not satisfied with your purchase from MichaelKors.com, you can return or exchange it within 30 days of the shipment date.

You have two return options:

• By mail using the prepaid shipping label included with your order
• In store at any Michael Kors full-price retail location in the United States

All returns must comply with the terms of our Returns & Exchanges policy.

If more than 30 days have passed since your item shipped, you may be eligible to resell it through Michael Kors Pre-Loved for store credit.

To list an item:

1. Create a Michael Kors Pre-Loved account using the same email associated with your KORSVIP account.
2. Choose eligible items (from your order history) to resell.
3. Once approved and sold, you’ll receive a Michael Kors e-gift card for the item’s value.

Note: Only handbags and small leather goods are currently eligible for resale through Pre-Loved.

For full details and to get started, visit preloved.michaelkors.com

Yes, eligible items from online orders can be exchanged within 30 days of the shipping date. However, all exchanges must be completed in-store. MichaelKors.com does not support mail-in exchanges.

Where to exchange:

• United States:Items purchased on MichaelKors.com can be exchanged at any full-price Michael Kors retail store in the U.S.
• Canada: Items purchased on MichaelKors.com/ca can be exchanged at any Michael Kors Lifestyle store in Canada.

You must present the original packing slip when making the exchange. Inventory availability at the store will determine if an exchange is possible.

Important limitations:

• Mail-in exchanges are not accepted.
• Purchases made using PayPal can only be returned in-store for merchandise credit—exchanges are not allowed.
• These policies also apply to orders that were bought online and picked up in store (Buy Online, Pick Up In Store).

For full details, review the Michael Kors Returns & Exchanges policy.

No, sale items are considered Final Sale and are not eligible for return or exchange.

The following types of merchandise are also Final Sale and cannot be returned:

• Sale items
• Swimwear
• Underwear
• Altered or custom-made merchandise

We recommend reviewing our Returns & Exchanges policy for the full list of excluded items.

Returns are free of charge for eligible items purchased on MichaelKors.com. Your order will include a prepaid return shipping label, which you can use at no additional cost.

To return your item:

• Drop off your package at any U.S. Postal Service location, drop box, or residential mailbox
• Or, schedule a free USPS pickup at USPS.com

Refunds:

• Refunds will be issued in the original form of payment
• Refunds typically appear on your account within one billing cycle
• You will receive an email confirmation once your return has been processed

Gift Card Payments:

• If you paid using both a Michael Kors Gift Card and a credit card:
• The Gift Card amount is applied first
• The remaining balance is charged to your credit card
• For online returns, the Gift Card portion will be refunded as a new Michael Kors E-Gift Card

For full policy details, visit our Returns & Exchanges page.

Once your return is received at our fulfillment center, processing typically takes 2–3 business days.

Refund details:

• Refunds will be issued to the original form of payment
• The credit may take up to one billing cycle to appear on your account, depending on your bank or card issuer
• You will receive an email confirmation once the return has been processed

For more information, please review our Returns & Exchanges policy.

Yes, a gift recipient can return or exchange their item, as long as it is accompanied by a gift receipt or the original packing slip.

Return options:

• In store: Eligible gift items can be returned or exchanged at any Michael Kors full-price retail store.
• By mail: Contact Customer Service to request a prepaid shipping label:
  • US.: customerservice@michaelkors.com
  • Canada:

Refund method for gift returns:

• By mail: A Michael Kors E-Gift Card will be issued
• In store: A Michael Kors physical Gift Card will be provided

For full return eligibility, visit our Returns & Exchanges policy.

If your item arrives damaged or defective, please contact Michael Kors Customer Service as soon as possible. Our team will assist you with a resolution, which may include a replacement, return, or refund.

Contact information:

• United States: customerservice@michaelkors.com
• Canada:customerservice@michaelkors.ca

Be sure to include your order number, a description of the issue, and photos of the damaged item when reaching out.

For full return eligibility, visit our Returns & Exchanges policy.

Yes, sales tax may apply to your MichaelKors.com order, depending on the shipping destination and local tax laws.

• Sales tax is calculated based on the laws of the state or jurisdiction where the order is shipped.
• Tax depends on whether a Michael Kors retail store (not just wholesale presence) is located in that state.
• The sales tax displayed during checkout is typically an estimate and may be updated when the order ships.

Gift card policy:

• Gift card purchases are not taxed
• However, items purchased using a gift card are subject to sales tax

Additional info:

• MichaelKors.com participates in state-approved tax-free holidays when applicable

For full return eligibility, visit our Returns & Exchanges policy.

No, MichaelKors.com does not offer international shipping at this time. Orders can only be shipped to:

• All 50 U.S. states
• Puerto Rico
• Guam
• APO/FPO addresses

If you live outside the United States, you can:

• Use the country selector at the top of the website to access your local Michael Kors site
• Find a nearby store using our Store Locator

Please note that pricing, availability, and shipping policies may vary by country.

Yes, but you must be a registered account holder on MichaelKors.com to access your transaction history.

Once logged in, your order history will include:

• Online purchases
• In-store purchases (if made using your registered account email)

Only purchases made after creating an account will appear in your history.

To find your best fit, use the Michael Kors Size Guide available on most product detail pages.

Here's how to access it:

• Go to the product page for the item you’re interested in
• Under the “Choose Size” dropdown menu, click on the “Size Guide” link

Our size guides include:

• Body measurements for each size
• U.S. and international size conversions
• Fit recommendations by product type (e.g., dresses, shoes, outerwear)

If you’re between sizes or unsure, we recommend sizing up for comfort or contacting Customer Service for personalized advice.

Yes, Michael Kors offers a 10% in-store discount to active-duty and veteran U.S. Military personnel as a thank-you for their service.

To receive the military discount:

1. Visit any participating Michael Kors Lifestyle or Outlet store in the U.S. or its territories
2. Present a valid U.S. Military ID (or comparable documentation)
3. Provide the email address associated with your KORSVIP account
   → Not a member? Sign up here

Discount terms:

• Available in-store only; not valid online or at Collection stores
• Applies to full-price and already-reduced items
• Excludes: Michael Kors Collection, Access products, watches, jewelry, fragrance, eyewear, dust bags, Rain & Stain Protector, charitable products, and gift cards
• Cannot be combined with other offers or promotions
• Military status must be verified at checkout, and the discount is applied in-store

Discount terms and eligibility are subject to change. See a store associate for full details.

Creating a MichaelKors.com account enhances your shopping experience by providing faster checkout, personalized tools, and exclusive site features.

Benefits of registering an account include:

• Faster checkout with saved payment, billing, and shipping information
• Maintain a personal address book for easy delivery to multiple recipients
• Track your order history for both online and in-store purchases
• Create and manage a Favorites list to save your preferred styles
• Access to select features and services available only to registered users

An account makes shopping easier, more secure, and tailored to your preferences.

Not a member yet? Create your Michael Kors account today.

If you forgot your password, you can easily reset it through the MichaelKors.com sign-in page.

Steps to reset your password:

• Click the “Forgot Password?” link on the sign-in screen
• Enter the email address associated with your account
• You’ll receive an email with a secure link to create a new password

If you need additional help, contact customerservice@michaelkors.com for support.

Tip: Make sure to check your spam or junk folder if you don’t see the reset email within a few minutes.

Shop Pay is a secure payment option that lets you save your shipping and payment details for a faster checkout experience.

At checkout, simply select Shop Pay as your payment method. You will be prompted to log in or create a Shop Pay account using your email and mobile number. Once signed in, your saved payment and shipping details will automatically fill in for a faster and secure checkout experience.

Returns for orders placed using Shop Pay follow the same process as any other payment method. You may return your item by initiating an online return through our Returns Portal or by contacting Customer Service. Once your return is approved and processed, your refund will be sent to the original payment method used at checkout. Online purchases made through Shop Pay cannot be returned in Michael Kors stores.

Yes, you can apply eligible Michael Kors gift cards and promo codes during checkout before selecting Shop Pay as your payment method.

KORSVIP is the official Michael Kors loyalty program designed to reward customers in the United States with exclusive benefits, personalized services, and special experiences. As you shop and engage with the brand, your status increases—unlocking additional perks at every tier.

KORSVIP membership benefits include:

• Early access to new collections and limited-edition product drops
• Complimentary shipping and returns
• Annual birthday rewards and member-only gifts
• Invitations to exclusive in-store and virtual events
• Priority customer service support

The program is free to join, and rewards scale with your level of engagement and annual spending.

Learn more or enroll at michaelkors.com/korsvip.

Joining the KORSVIP loyalty program is free and simple. You can enroll in one of two ways:

1. Online at https://www.michaelkors.com/about-kors-vip.html by providing your first name, last name, and email address
2. In person at any Michael Kors full-price retail store in the United States

Once enrolled, you can immediately begin earning points and enjoying VIP benefits such as complimentary shipping, birthday rewards, and early access to product launches.

Please note:

• You cannot join the program at Michael Kors outlet stores, department stores, specialty stores, or off-price retailers
• KORSVIP is available to U.S. customers only

For full details or to register, visit the KORSVIP enrollment page.

As a KORSVIP member, your benefits grow based on your tier status. All members receive exclusive perks from the moment they enroll, including:

• Free standard shipping and returns
• Access to private styling appointments
• Invitations to VIP experiences and events
• Special member-only offers and early product access

Your status level is determined by the number of points you earn in a calendar year:

The higher your tier, the more exclusive rewards and personalized services you unlock.

To view the complete list of benefits by tier, visit the About KORSVIP page.

You can earn KORSVIP points by making eligible purchases and completing various activities through your KORSVIP account.

Ways to earn points include:

• Joining the program:Joining the program: Earn 100 points when you enroll (one-time only per account)
• Adding items to your Wish List: Earn 10 points per item (up to 10 items per year)
• Submitting product reviews: Earn 50 points per approved review (up to 5 reviews per year)

Program Points are awarded for qualifying actions completed on michaelkors.com.

Do KORSVIP points expire?

Yes. Points reset annually. All points earned within a calendar year expire on January 1 of the following year. For example, points earned in 2025 will expire on January 1, 2026.

For exclusions and full terms, visit the KORSVIP Terms & Conditions.

Yes, KORSVIP points reset annually, but your membership status remains valid for the calendar year in which it was earned, plus one full additional year.

Here’s how KORSVIP status works:

• You earn points during each calendar year, which determine your tier: Studio, Backstage, Runway, or Red Carpet.
• On January 1, your points reset to zero.
• However, you retain your current status through the rest of that year.
• To maintain your tier beyond that, you must earn the required number of points again during the new calendar year.

Example:

If you earn 6,000 points in 2025, you qualify for Runway status. Your points reset on January 1, 2026, but you will continue to enjoy Runway benefits throughout 2026. If you earn only 4,000 points in 2026, your status will change to Backstage in 2027.

To review full tier details and point thresholds, visit the KORSVIP Program page.

To ensure you earn KORSVIP points correctly, we recommend using one account and a single email address for all purchases and activities associated with the program.

If you accidentally created multiple KORSVIP accounts and want to combine points and tier status, please contact Michael Kors Customer Service for assistance.

How to request a merge:

• Email: customerservice@michaelkors.com.
• Include your full name and email addresses associated with each account

Merging accounts is subject to verification and program eligibility. For best results, always use the same email for online and in-store purchases.

No. KORSVIP points can only be earned on qualifying purchases made through the following official Michael Kors channels:

• Full-price Michael Kors retail stores in the United States
• MichaelKors.com (U.S. site only)

You cannot earn points on purchases made at:

• Michael Kors outlet stores
• Department stores
• Off-price retailers
• Specialty or wholesale stores

To ensure you receive points for your purchases, always shop through participating locations and log in to your KORSVIP account at checkout.

What happens if I return an item?

If you return a qualifying purchase, the associated KORSVIP points will be deducted from your account balance.

For full program eligibility and rules, visit the KORSVIP Terms & Conditions

If you are a KORSVIP member with Backstage status or higher, and your profile includes your birthdate, you are eligible for an annual birthday reward.

Here’s how it works:

• Approximately two weeks before your birthday, you’ll receive an email with your exclusive birthday reward.
• The email will include redemption instructions and any applicable terms and conditions.
• You can redeem your birthday reward:
  • At any full-price U.S. Michael Kors retail store
  • Online at MichaelKors.com

To ensure you receive your birthday reward, make sure your birthdate is added to your KORSVIP account profile.

To update your birthday or view your status, log in to your KORSVIP dashboard.

The annual KORSVIP member gift is an exclusive reward available to members who reach or maintain Backstage, Runway, or Red Carpet status. Members in the Studio tier are not eligible to receive the annual gift.

How and when you’ll receive your gift:

• Eligible members will be notified by email and through their online account when the gift is ready for redemption.
• The notification will include instructions on how to redeem the gift online or in-store.
• Gifts are distributed once per calendar year and are subject to availability, while supplies last.

Please note:

• Michael Kors may substitute the gift with another item of equal or greater value.
• Annual gifts are not returnable, exchangeable, or redeemable for cash or credit.

To check your eligibility and view your tier status, visit your KORSVIP account dashboard.

As a KORSVIP member, you are eligible for a complimentary private styling appointment at participating Michael Kors full-price retail locations in the United States.

To schedule your appointment:

• Contact your nearest full-price U.S. Michael Kors store directly by phone
• A stylist will work with you to arrange a convenient time and help tailor the experience to your style preferences

Private styling appointments offer personalized recommendations, seasonal lookbooks, and access to curated collections in a one-on-one setting.

To check your eligibility or find a store, visit the Michael Kors Store Locator.

After you make an eligible purchase, it may take up to 24 hours for your KORSVIP points to be reflected in your account dashboard. This applies to purchases made online at MichaelKors.com, or at full-price Michael Kors retail stores in the U.S.

If you do not see your points after 24 hours, please ensure you were signed into your KORSVIP account at the time of purchase. For assistance, contact customer service.

Biometric authentication is a secure, password-free method of signing in to your Michael Kors KORSVIP account. It uses your device’s built-in technology—such as fingerprint or facial recognition—to validate your identity.

This feature improves account security and makes logging in faster and more convenient.

How to Set Up Biometric Authentication

You can set up biometric login using one of the following methods:

1. Sign-In Page
   • Go to the KORSVIP sign-in page.
   • Enter your email address and select the biometric icon next to the password field. (If your device does not support biometrics, select the one-time password icon instead.)
   • Follow your device’s prompts to complete biometric validation.
   • Check your email for a verification code, then enter the code to confirm your identity.
2. Account Recovery Page
   • Select “Forgot Password?” on the login screen.
   • Enter your email and click the biometric icon.
   • Complete biometric authentication and confirm your email using the verification code.
3. Sign-Up Page
   • Visit the KORSVIP sign-up page and click “Join KORSVIP.”
   • Fill out the required information.
   • Select the biometric icon during registration and complete biometric verification.
   • Confirm your email to activate your account and enable biometric sign-in.

Michael Kors Pre-Loved is the official resale marketplace from Michael Kors, designed to extend the life of our products through circular fashion. This platform allows KORSVIP members to sell their gently used Michael Kors items, while offering all customers the opportunity to purchase authentic pre-owned handbags and small leather goods from past seasons.

The program supports our commitment to sustainability by keeping high-quality products in circulation and reducing fashion waste.

Whether you're looking to sell a piece you no longer wear or discover a rare style, Michael Kors Pre-Loved makes it easy to participate in a more sustainable way of shopping.

To browse available items or learn more, visit the Michael Kors Pre-Loved site.

On the Michael Kors Pre-Loved site, you’ll discover a curated selection of gently used handbags and small leather goods being resold by verified Michael Kors customers. These items are shipped directly from the seller to you.

In addition to peer-to-peer listings, the site also features a collection of items fulfilled directly by Michael Kors. These pieces are marked with the “MK Supply” tag and meet our quality and authenticity standards.

Michael Kors Pre-Loved offers customers a trusted way to shop for iconic past-season styles while supporting sustainable fashion. To browse available items or learn more, visit the Michael Kors Pre-Loved site.

At this time, Michael Kors Pre-Loved only ships to addresses within the 50 United States. International shipping is not available for Pre-Loved items, as the pre-paid return and shipping labels provided are valid for domestic use only.

We are actively exploring future shipping options, but for now, customers outside the U.S. are not eligible to place or receive orders on the Pre-Loved platform.

To explore eligible products and learn more, visit the Michael Kors Pre-Loved site.

To sell items on Michael Kors Pre-Loved, you must be a KORSVIP member. The resale platform is exclusively available to members who want to extend the life of their Michael Kors pieces while earning store credit.

Here’s how to get started:

1. Visit preloved.michaelkors.com and create a Pre-Loved account using the email associated with your KORSVIP membership.
2. Once logged in, access your purchase history and select eligible items you'd like to sell.
3. Follow the prompts to upload accurate descriptions and clear photos of your item’s condition.
4. Submit your listing for review. Michael Kors will review all submissions for completeness and eligibility.
5. After your listing is approved (typically within 2 business days), it will go live and can be shared with others.

Once a buyer receives your item and confirms its condition, you will receive a Michael Kors e-gift card as your payout.

Note: Not all products are eligible. Items from current or core collections may not be approved. Incomplete or inaccurate listings may be denied at Michael Kors’ discretion.

If you are not yet a KORSVIP member, visit the KORSVIP page to join and start accessing exclusive benefits, including resale opportunities.

The Michael Kors Pre-Loved Site is the official marketplace for buying and selling gently used items from Michael Kors. Our goal is to give you the best value for your item, give you an opportunity to sell it quickly, and give each item a new beginning with another stylish Michael Kors customer, extending its lifespan and helping to reduce waste.

While anyone can shop on the Michael Kors Pre-Loved site, only KORSVIP members can list items for sale on the Site. Because your past purchases made under your KORSVIP account are all stored, it’s simple to list an item directly from your order history! Not a KORSVIP member? Anyone can become a KORSVIP member. Sign up  here.

If your item does not appear in your Michael Kors Pre-Loved purchase history, it’s likely because the purchase was not associated with your KORSVIP account. This can happen if:

• You checked out as a guest on MichaelKors.com, or
• You didn’t provide your email address at checkout in-store

Only items tied to your KORSVIP purchase history are eligible to be listed for resale on the Pre-Loved platform. At this time, Michael Kors does not support resale listings for items purchased outside your KORSVIP account.

We understand this may be disappointing and appreciate your understanding. You’re still welcome to browse and shop available listings at preloved.michaelkors.com.

To ensure your future purchases are trackable for Pre-Loved resale and rewards points, sign up for KORSVIP and shop while logged into your account.

You can sell Michael Kors handbags and small leather goods previously purchased on MichaeKors.com and in a Michael Kors retail stores using your KORSVIP account. We are currently accepting gently used items purchased on MichaelKors.com or in a Michael Kors Lifestyle or Collection store using your KORSVIP account.

Once your item is approved, it will appear on the Michael Kors Pre-Loved Site for any customer to purchase.

Note: Some Michael Kors items, including those from our current and core collections, may not be approved to be sold at this time. Feel free to reach out to  customerservice@michaelkors.com with any questions about your listing.

After your item sells on Michael Kors Pre-Loved, you must ship it using the prepaid shipping label sent to the email address associated with your KORSVIP account.

Once USPS confirms delivery, the buyer has 3 days to inspect the item and confirm that it matches your description. Upon confirmation, you will receive 80% of the sale price in the form of a Michael Kors e-gift card, sent directly to your registered email address.

For example, if your item sells for $100, you will receive an $80 e-gift card, redeemable on MichaelKors.com or at participating U.S. Michael Kors retail stores.

If the buyer does not respond within 3 days of delivery, your e-gift card will be issued automatically after the confirmation period ends.

At this time, Michael Kors Pre-Loved only supports sellers located within the 50 United States. Unfortunately, international shipping is not available, and the prepaid shipping labels provided for all Pre-Loved transactions are valid for domestic U.S. shipments only.

If you live outside the U.S., you are currently not eligible to list items for sale on the Pre-Loved platform.

To learn more about how selling works or to shop available resale listings, visit the Michael Kors Pre-Loved site.

Michael Kors jewelry is crafted from 925 sterling silver and plated with either rhodium, 14-karat yellow gold, or 14-karat rose gold, offering both durability and luxury in every piece.

Sterling Silver (925):

All Michael Kors sterling silver jewelry is marked with a “925” stamp, indicating it contains 92.5% pure silver. This silver is alloyed with small amounts of copper to enhance strength and durability, making it ideal for everyday wear.

Rhodium Plating:

Rhodium is a rare, precious metal in the platinum family. It is often used to coat sterling silver, providing a highly reflective finish that is resistant to scratches and tarnish.

14-Karat Gold Plating:

Michael Kors jewelry is also plated with 14-karat yellow or rose gold, made from an alloy containing at least 58.3% pure gold by weight. Additional metals—such as copper, silver, and zinc—are used to improve the metal’s strength and color tone.

This combination of premium materials ensures each Michael Kors jewelry piece is as stylish as it is enduring.

Michael Kors jewelry is expertly crafted from 925 sterling silver and plated with rhodium, 14-karat yellow gold, or 14-karat rose gold vermeil. Some pieces also feature natural semi-precious gemstones, cubic zirconia accents, and doublets cut from genuine quartz. All jewelry is hallmarked by the United Kingdom Assay Office, verifying sterling silver purity.

To preserve the beauty and integrity of your Michael Kors jewelry, follow these professional care instructions:

Wearing Guidelines

• Avoid contact with water, especially salted or chlorinated water, and remove jewelry before showering, swimming, exercising, or sleeping.
• Apply perfume, hairspray, and cosmetics before putting on jewelry to reduce exposure to chemicals.
• Prolonged contact with dust, sweat, heat, UV light, and household cleaners can diminish brilliance.
• Avoid wearing during rigorous activity or where friction and surface contact can cause scratches or damage.
• Check clasps and stone settings regularly for security and wear.

Cleaning Recommendations

• Use a soft buffing cloth to gently clean and maintain shine.
• For gemstone jewelry, rinse with warm water and dry with a soft cloth—avoid ultrasonic cleaners, which may damage treated stones.
• Do not expose natural gemstones to heat, chemicals, or harsh cleaning agents.

Storing Instructions

• Store jewelry in a clean, dry place, ideally using the Michael Kors care pouch provided with your purchase.
• Keep items away from direct sunlight and heat to prevent tarnishing or fading.
• Store individual pieces separately to avoid scratches or tangling.

By following these guidelines, you’ll maintain the luster, craftsmanship, and elegance of your Michael Kors jewelry for years to come.

Michael Kors jewelry often features natural semi-precious gemstones, which can vary in color, shade, clarity, and opacity. These stones are derived from naturally occurring materials, and slight differences in appearance are part of their unique and organic character.

While Michael Kors partners with skilled suppliers to maintain a consistent look, natural variation in gemstones means no two stones are exactly alike. As a result, the gemstone in your jewelry may not match the product image exactly as shown on MichaelKors.com or in stores.

These subtle differences are not flaws but rather a reflection of the authenticity and uniqueness of each handcrafted piece.

Klarna is a flexible payment solution that allows you to shop your favorite Michael Kors pieces now and pay later. Depending on your eligibility, you can choose to pay in full at checkout, split your purchase into convenient installments, or defer payment until a later date. Klarna uses industry-leading security protocols to safeguard your personal and financial information.

To use Klarna, simply select it as your payment method at checkout. Your Klarna account—linked to your debit or credit card—will be used to complete your transaction.

Klarna is available online at Michael Kors in both the United States and Canada, though it is not currently offered in Michael Kors retail stores.

For additional information, including terms, purchase agreements, and Klarna’s own FAQs, please visit Klarna’s website.

Klarna provides several flexible ways to pay. With the “Pay in 4” option, you can divide your purchase into four equal, interest-free payments collected every two weeks. The “Pay Later” option allows you to receive your order right away and pay the full balance within 30 days. For those who prefer to complete the transaction immediately, Klarna also offers a “Pay Now” option, enabling you to pay in full at checkout through their secure platform.

Using Klarna is simple and seamless. Begin by adding your desired items to your shopping bag and proceed to checkout. Once there, select Klarna as your payment method and enter the required details. You’ll receive an instant decision regarding your eligibility. Once approved, your order will be processed, and your payment schedule will depend on the option you selected.

Yes, purchases made with Klarna follow the standard Michael Kors Return Policy. You may return your item by initiating an online return through our Returns Portal or by contacting Customer Service. Online purchases made through Klarna cannot be returned in Michael Kors stores in the US or Canada. Please note that returns should not be sent directly to Klarna. Once your return is processed, Klarna will either adjust or cancel your remaining payments, or update your payment schedule if you have made a partial return. If you have already completed payment, Klarna will issue a full refund.