Returns & Exchanges

Return eligible online purchases within 30 days of the ship date by mail or in a store. Exchanges are available in stores only and subject to inventory.

US and Canada: Returns or exchanges must be made in the country of purchase—MichaelKors.com in the US; MichaelKors.com/ca in Canada.

Return By Mail

1. Select the “Start a Return” link above.
2. Choose the item(s) you want to return.
3. Follow the on-screen instructions to prepare your return for shipment back to our warehouse.
4. Attach the pre-addressed and pre-paid return label to your return package.

Return In Store

1. Select the “Start a Return” link above.
2. Choose the in-store option.
3. Print the return slip or save it on your device.
4. Bring the item(s), return slip and original payment method to the store.

Outside the 30-day return window? Eligible handbags and small leather goods may qualify to be sold for Michael Kors Pre-Loved store credit. LEARN MORE ▸

Exchanges

Eligible online purchases must be exchanged in store, subject to inventory. Bring the item, return slip and original payment method.

Eligible store purchases may be returned or exchanged within 30 days of purchase. Items must be new, unused, and unwashed, with all original tags, packaging, and components.

What To Bring

• The original receipt or gift receipt

Returns with a gift receipt receive Merchandise Credit. Without a receipt, eligible current merchandise may be exchanged or returned for Merchandise Credit based on its current in-store price.

Where To Return It

Return your purchase in the same country and to the same type of Michael Kors store where it was purchased: Lifestyle, Outlet or Collection. Merchandise purchased from another retailer cannot be returned to Michael Kors.

Additional Store Policies

• Michael Kors Lifestyle and Collection stores offer a one-time price adjustment on full-price merchandise within 7 days of the date of purchase. Marked down, sale and Outlet merchandise are not eligible for any price adjustment.
• Gift Cards and Merchandise Credits cannot be returned, replaced if lost or stolen, or redeemed for cash, except as required by law.

Refunds are generally issued to the original payment method. You will receive an email once your return has been processed. The refund should appear on your next statement.

Online Purchases

• Klarna and ShopPay: Online purchases made with either payment method must be returned by mail and cannot be returned in store.
• Afterpay: Afterpay processes eligible refunds. Without a receipt, the refund is issued on a Michael Kors gift card (merchandise credit). Scheduled Afterpay payments remain due.
• PayPal: In-store returns receive Merchandise Credit.
• Apple Pay: In-store and mail returns receive a refund or Merchandise Credit.

In-store Purchases

• Afterpay: Afterpay processes eligible refunds. Without a receipt, the refund is issued on a Michael Kors gift card (merchandise credit). Scheduled Afterpay payments remain due.
• AliPay: In-store returns receive Merchandise Credit.
• Gift receipt: Returns receive Merchandise Credit.
• Cash or check: Refunds are issued by mail check.

All undergarments, customer donations, Clearance items and items marked FINAL SALE are not eligible for return or exchange.

Online orders may be cancelled within 30 minutes of being placed.

Signed-In Customers

1. Go to Order History.
2. Select the order you want to cancel.
3. Open “Order Details” and select “Cancel Order.”
4. Follow the on-screen instructions to complete the cancellation.

Guest Customers

1. Select “Track My Order” in the website footer.
2. Enter your order number and email address in the fields under “Check Your Order Status.”
3. Select “Cancel Order.”
4. Follow the on-screen instructions to complete the cancellation.

Pending Authorization

After cancelling, you may still see a pending authorization on your original payment method. This is not a completed charge and should be removed within 3–5 business days, depending on your financial institution.

If you purchased from a Third-Party app, please mail merchandise back to return location for a refund to your original form of payment. Returns in-store will result in a merchandise credit—no exchanges or refunds.

Michael Kors reserves the right to modify its return and exchange policy at any time.