KORSVIP Terms & Conditions
LAST UPDATED: May 28, 2019
1. Membership & Eligibility
IMPORTANT NOTE FOR ONLINE PRE-LAUNCH ENROLLMENTS: If you have completed online pre-registration for the Program prior to the official launch of our Program (“Program Launch”) between 12/1/17 and 1/17/18 (in addition to the 100 Program Points that will be added to your KORSVIP Account upon launch) 100 extra Program Points will be added to your KORSVIP Account upon Program Launch. Please note, however, that no other Program Points may be earned prior to official launch; included that there will be no Program Points earned for any purchases or other activities prior to this time. Registration prior to Program Launch is only available online. To register you must provide your first and last name as well as a valid email address. If you already have an account with Michael Kors, you should register for the Program using the same email address you use for that account.
The KORSVIP Program (“Program”) is a rewards program offered by Michael Kors (USA), Inc. (“Michael Kors” or the “Company”) to its customers located in the United States. You may register for Membership to the Program ("Membership" or "KORSVIP Account") on our website at www.michaelkors.com, in any of our Lifestyle or Collection retail stores located in the U.S., or through our KORSVIP application ("KORSVIP App") available for download from Apple iTunes or Google's GooglePlay. For purposes of these Terms and Conditions, the KORSVIP App shall be considered part of the term "Program," as such term is used throughout. To register you must provide your first and last name as well as a valid email address. If you already have an account with Michael Kors, you should register for the Program using the same email address you use for that account.
Affiliates and licensees of Michael Kors (e.g., Michael Kors in China, or Michael Kors in the Middle East) may also offer similar rewards programs to their customers. Membership in the Program is separate from, and does not confer any rights or benefits in, any program of any other Michael Kors affiliate or licensee.
You agree to provide only true, accurate, current and complete information, and you accept all responsibility for any and all information and activities that occur under your KORSVIP Account. We are not under any obligation to verify the actual identity or authority of any person using your KORSVIP Account. We reserve the right, in our sole discretion and without notice to you, to suspend or terminate your KORSVIP Account or to restrict your access to all or part of the Program or your KORSVIP Account for any reason consistent with these Terms. You are responsible for any tax liability related to your participation in the Program.
Under the Program, you earn ten (10) points (“Program Points”) for every U.S. dollar ($1) spent on an Eligible Purchase. An “Eligible Purchase” is any purchase that is made on www.michaelkors.com (our “website”) or in any Michael Kors Lifestyle or Collection retail store located in the United States, and excludes the following: (a) the purchase of gift cards or e-gift cards, (b) any amounts for taxes, shipping and handling, and other service fees (such as gift wrapping, monogramming, etc.); (c) purchases made outside the U.S.; (d) purchases made in a Michael Kors Outlet Store; and (e) purchases made in or from any department store, specialty store, travel retail store or off-priced store.
At the time of purchase, you must be logged in to your KORSVIP Account and provide the email address used to create your KORSVIP Account in order to have Program Points for the Eligible Purchase applied to your Membership. We do not retroactively apply Program Points to an account if the purchase was not made while logged-in to your KORSVIP Account on www.michaelkors.com, or if the email address associated with your Membership was not provided at the time of purchase in store.
NOTE: It can take up to approximately twenty-four (24) hours from the completion of an Eligible Purchase for Program Points to appear in your KORSVIP Account. Program Points have no cash value and are not redeemable for cash, product or services. At this time, Program Points are used only to determine your KORSVIP Status, which is explained further below. If you return any part of an Eligible Purchase, the Program Points you earned for such returned portions will be deducted from your KORSVIP Account.
In addition to making Eligible Purchases, you can also accrue Program Points by completing any of a variety of eligible activities, including, for example, the following:
- Signing up for the Program to earn 100 Program Points (limited to 1 x per lifetime per KORSVIP Account).
- Adding an item to your Wish List on www.michaelkors.com or on the KORSVIP App to earn 10 Program Points per item (limited to 10 total items added to your Wish List per year per KORSVIP Account).
- Submitting a rating and review on www.michaelkors.com or on the KORSVIP App to earn 50 Program Points per rating and review (limited to 5 total ratings and reviews per year per KORSVIP Account).
- Downloading and logging in for the first time to the KORSVIP App to earn 100 Program Points (limited to 1 x per lifetime per KORSVIP Account).
2. KORSVIP Status & Rewards
Your KORSVIP Status (STUDIO, BACKSTAGE, RUNWAY or RED CARPET) is based on the number of Program Points in your KORSVIP Account during a calendar year, and the benefits and rewards (“Rewards”) you may be eligible to receive through the Program are determined based on the KORSVIP Status of which you were a member during the prior calendar year.
- STUDIO: 0–2,999 Program Points
- BACKSTAGE: 3,000-5,999 Program Points
- RUNWAY: 6,000-14,999 Program Points
- RED CARPET: 15,000+ Program Points
*Spend per Calendar Year
Free to Join
|Red Carpet |
|Free Standard Shipping & Returns|
|Private Styling + Appointment|
|Early Access To Sale|
|Annual Member Gift|
|Free Gift Wrap|
|Exclusive In-Store Events|
|Early Access To Special Products|
|Reserved VIP Phone Line|
|Special Loyalty Gifts|
Specific Rewards (whether products or experiences) are available while supplies last, may be subject to limitations, and substitutions by Michael Kors may occur, in its discretion. Rewards are non-transferable, have no cash value (unless required by law) and cannot be exchanged, sold or returned. Michael Kors is not responsible for lost, stolen or damaged Rewards. Michael Kors and Michael Kors brands are not responsible for any taxes incurred by clients or guests in connection with Membership and Rewards. Rewards are subject to change, alteration, substitution, or termination by Michael Kors in its sole discretion at any time. See specific Reward offers or related communications for any additional terms and conditions.
4. Points & Status Expiration
All Program Points accumulate for an entire calendar year and then expire and reset back to zero on January 1 of the following calendar year. For example, if you enroll in the Program at any point during the calendar year 2018, any points you earn during 2018 will expire and reset on January 1, 2019.
While Program Points will expire and reset at the start of a calendar year, you keep your KORSVIP Status for the remainder of the calendar year in which it was earned plus a full calendar year after. In order to maintain your KORSVIP Status going forward, you must accumulate at least the minimum point balance needed, or else you will fall to a lower KORSVIP Status at the end of that next calendar year. For example, if in 2018 you enroll and earn 6,000 Program Points, you will attain RUNWAY status for the remainder of 2018 and for all of 2019. On January 1, 2019, however, your Program Points from 2018 will expire and reset to zero, meaning that, although you will not yet have any points for 2019, you will still get to enjoy the benefits of the RUNWAY status for the duration of 2019. If, in 2019, you only earn 4,000 points, you will drop to BACKSTAGE status for the duration of 2020 unless and until you accrue additional points to get back to RUNWAY (or higher) status.
Program Points in your KORSVIP Account also will automatically expire if your Membership is revoked or otherwise cancelled for reasons further detailed in Section 10 below.
5. Birthday Reward
Birthday rewards are part of the BACKSTAGE, RUNWAY and RED CARPET statuses only. STUDIO Status members do not receive a birthday reward. If you are part of the BACKSTAGE, RUNWAY or RED CARPET statuses and your KORSVIP Account includes your birthday information, then you are eligible for an annual birthday reward. Approximately two weeks before your birthday you will receive an email with information regarding your special birthday reward. Redemption instructions, as well as any other applicable restrictions, terms and conditions, will be provided in the email. You can redeem your annual birthday reward in any full price U.S. Michael Kors retail store or online at www.michaelkors.com or in our KORSVIP App.
6. Annual Gift Reward
Annual gifts are rewards that are part of the BACKSTAGE, RUNWAY and RED CARPET statuses only by December 31. STUDIO Status members do not receive an annual gift. Members eligible for the annual gift will be notified by email or online or via the KORSVIP App when their gift is ready to be redeemed, along with instructions for redemption. Annual gifts are subject to availability, while supplies last. Michael Kors reserves the right to substitute the annual gift for another item of equal or greater value, in its discretion. Annual gifts cannot be returned or exchanged, or redeemed for cash or store credit.
7. Styling Appointments
The opportunity to book private styling appointments is available for all KORSVIP members. Private styling appointments through the Program are available in any of our full-price freestanding U.S. retail stores (Lifestyle or Collection Stores), but are not available in Michael Kors Outlet Stores or in any department store, specialty store, travel retail store or off-priced store. You can make your appointment by calling a style associate in your local full-price Michael Kors store of choice. Dates and times of styling appointments are subject to availability and other limitations.
8. KORSVIP App
The KORSVIP App is available for download from the Apple App Store or the Google Play Store. The KORSVIP App is a benefit of the Program just for KORSVIP members. While anyone can download the KORSVIP App, only KORSVIP members may log in and use the KORSVIP App.
10. Changes, Termination and/or Removal From Program
We may terminate, change, suspend, restrict or discontinue any aspect of the Program or your Membership at any time if we believe you are in breach of these Terms or applicable law, or for any other reason in our discretion. These Terms will terminate commensurate with the discontinuance or termination of your Membership privileges. However, the Terms will nevertheless continue to apply and be binding upon you and any persons you represent, jointly and severally, regarding your prior use of and participation in the Program, and anything connected with, relating to or arising therefrom or from your Membership. Membership is non-transferable and Eligible Purchases must be made by the member who is registered on that KORSVIP Account. If your Membership is revoked or otherwise cancelled, any Points in your KORSVIP Account will automatically expire. Michael Kors reserves the right to make changes to its website, to the KORSVIP App and to these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes.
By joining the Program or continuing to participate in the Program, you hereby agree to be bound by any such changed Terms. Any changes or modifications will be effective immediately up on posting the revisions to michaelkors.com, and you waive any right you may have to receive specific notice of such change of modifications.
11. Disclaimer of Warranties
THE PROGRAM, AND ALL CONTENT, FUNCTIONS, DOWNLOADS AND MATERIALS ASSOCIATED THEREWITH ARE PROVIDED "AS IS," "AS AVAILABLE,” WITHOUT WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES, UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, CORRECTNESS, PRECISION, THOROUGHNESS, COMPLETENESS OR CONTENT OF INFORMATION, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND MICHAEL KORS HEREBY DISCLAIMS ANY AND ALL SUCH WARRANTIES, EXPRESS AND IMPLIED. MICHAEL KORS DOES NOT WARRANT THAT THE PROGRAM WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED IN A TIMELY MANNER OR AT ALL. MICHAEL KORS MAKES NO WARRANTY THAT THE PROGRAM, IN WHOLE OR IN PART, WILL MEET USERS’ REQUIREMENTS. NO ADVICE, RESULTS OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM MICHAEL KORS, OR THROUGH THE PROGRAM, SHALL CREATE ANY WARRANTY NOT OTHERWISE EXPRESSLY MADE HEREIN (OR IN ANY POLICY OR DOCUMENT EXPRESSLY INCORPORATED HEREIN). MICHAEL KORS ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON KORSVIP ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE SITES, OR YOUR DOWNLOADING OR UPLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM OR IN CONNECTION WITH THE PROGRAM. IF YOU ARE DISSATISFIED WITH THE PROGRAM, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE PROGRAM. MICHAEL KORS DOES NOT NECESSARILY ENDORSE, SUPPORT, SANCTION, ENCOURAGE OR AGREE WITH ANY OPINION, RECOMMENDATION, CONTENT, LINK, DATA OR ADVICE EXPRESSED OR IMPLIED THEREIN, AND MICHAEL KORS EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY IN CONNECTION WITH ANY CONTENT, MATERIALS OR INFORMATION AVAILABLE ON OR THROUGH THE PROGRAM CREATED OR PROVIDED BY USERS OR OTHER THIRD PARTIES. SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR LIABILITIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CERTAIN USERS.
12. Limitation of Liability
13. Submitted Materials
Unless specifically requested of us, we neither solicit nor wish to receive any confidential, secret or proprietary information or other material from you. Any information, proposals, requests, creative works, photographs, documents, ideas, suggestions, drawings, comments, reviews, ratings, feedback or other materials submitted or transmitted through or in connection with the Program in any manner, including, but not limited to, through the “Contact Us” section (collectively, “Submitted Materials”) will be deemed not to be confidential, secret or proprietary and may be used by us in any manner consistent with these Terms.
By submitting, uploading, posting or sending Submitted Materials to, on or through the Program, you: (i) represent and warrant that either (A) your Submitted Materials are original to you and that no other party has any rights thereto, or (B) that you have the necessary licenses, rights, consents and permissions to use such Submitted Materials and submit them to the Sites for our use, in accordance with these Terms and with any purposes that may be described in connection with the Program, and that any “moral rights” in the Submitted Materials have been waived; and (ii) you grant to us (and our affiliates) a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sub-licensable right and license to use, copy, reproduce, modify, store, adapt, publish, translate, create derivative works from, distribute, perform, display, make, exploit, sell, export or incorporate such Submitted Materials (in whole or in part) in other works (including, without limitation, any Program materials), products or services, in any form, media, or technology now known or later developed, and for any purpose. We are not responsible for maintaining, and may delete or destroy, any Submitted Material that you provide. You represent and warrant that your Submitted Materials comply with these Terms, and you agree to keep all necessary supporting documentation, and to make such records available to us upon our request.
14. Proprietary Rights
The Program is operated by Michael Kors and its providers acting on Michael Kors’ behalf. All Program design, text, graphics, logos, button icons, images, audio clips, content, materials and the selection and arrangement thereof, and all intellectual property and proprietary rights therein and thereto, are owned solely and exclusively by Michael Kors and its licensors and suppliers. The compilation (meaning the collection, arrangement and assembly) of all Program content is the exclusive property of Michael Kors and is protected by U.S. and international copyright laws. All software used in connection with the Program is the property of Michael Kors or its providers who help to operate the Program, and is protected by U.S. and international copyright laws. Unless otherwise indicated on a particular part of the Program materials, permission is granted to electronically copy and print in hard copy portions of the Program materials for the sole purpose of accessing the Program and the services provided therein for personal use. Any other use of Program materials - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Michael Kors is strictly prohibited.
The trademarks, logos, service marks and trade names displayed in connection with the Program (including, without limitation, KORSVIP, STUDIO, BACKSTAGE, RUNWAY, RED CARPET, MICHAEL KORS, MICHAEL MICHAEL KORS, MK MICHAEL KORS, etc.) are registered and unregistered trademarks of the Michael Kors and other persons (collectively, the “Trademarks”), and may not be used, or copied (in whole or in part) unless expressly authorized by the applicable Trademark owner. Nothing contained in the Program should be construed as granting, expressly, by implication, estoppel, or otherwise any license or right to use any Trademark displayed in the Program or as part of any Program content, without our written permission or that of the applicable third-party rights holder.
16. Resolving Disputes
If a dispute should arise between you and Michael Kors regarding the Program, you should contact our customer service team by either calling 1-866-709-KORS (5677) or by sending an email to firstname.lastname@example.org.
If your dispute cannot be resolved using our customer service team, these Terms describe how we shall proceed with the resolution of the dispute.
17. Agreement to Arbitrate Disputes
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.
You agree that any dispute or claim arising out of your use of the Program, including any dispute or claim as to the application, enforceability, scope, or interpretation of this agreement to arbitrate disputes, shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and U.S. federal arbitration law apply to these Terms.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief, or statutory damages), and must follow these Terms.
Arbitration shall be administered by the Judicial Arbitration and Mediation Services, Inc. (“JAMS”), pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014, and conducted by a single, neutral arbitrator. Arbitration shall take place by phone, unless an in-person hearing is requested by either party. In that case, the hearing shall take place in the county where you reside. To the extent this agreement to arbitrate conflicts with the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness (the “Minimum Standards”), the Minimum Standards in that regard will apply. Disputes may also be referred to another arbitration organization if you and Michael Kors agree in writing, or to an arbitrator appointed pursuant to Section 5 of the Federal Arbitration Act. To start an arbitration proceeding, you must execute and serve a Demand for Arbitration on Michael Kors by mailing it to insert address pursuant to the JAMS instructions. Michael Kors will bear the reasonable cost of your initial filing fee.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If, for any reason, a claim proceeds in court rather than in arbitration, we each expressly waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
18. Choice of Law/Forum Selection/Jurisdictional Issues
In any circumstances where the Agreement to Arbitrate Disputes as set forth in Section 16 of these Terms permits the parties to litigate in court, these Terms shall be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law rules. You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in New York County, New York. The Program is intended for users located in the United States. We generally control and operate the Program from our offices in the United States. We do not represent that the Program or any materials presented in connection with the Program are appropriate or available for use in other locations. Persons who access or use any part of the Program from other locations are responsible for compliance with any applicable local laws. Software use for the Program is further subject to United States export controls. No software from the Program may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Iran, North Korea, Sudan, Syria or any other country to which the United States has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals, or the U.S. Commerce Department's Table of Deny Orders; or (iii) in any other manner that violates U.S. law. By downloading or using any such software, you represent and warrant that you are not located in, under the control of, or a national or resident of, any such country or on any such list.
The provisions of this Program are intended to be interpreted in a manner which makes them valid, legal and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by Michael Kors, or alternatively, by disposition of an arbitrator or a court of law. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Program Terms without affecting the validity, legality or enforceability of any of the remaining provisions.
20. Additional Information on the Program