KORSVIP FAQ

WHAT IS KORSVIP?

KORSVIP is a customer rewards program that offers elite services, gifts and experiences to our most loyal customers purchasing in the United States. The more you spend and engage with Michael Kors, the better your status, benefits and rewards!

HOW CAN I JOIN?

Joining is easy! You can enroll in the KORSVIP rewards program in one of our full-price U.S. retail stores or online at www.michaelkors.com or via the KORSVIP mobile app (earning you an extra 100 points) by providing your first and last name and email address. The program is free to join so once you enroll, you can start enjoying VIP benefits right away!

Currently, you cannot enroll in the KORSVIP rewards program in a Michael Kors outlet store or in any department store, specialty store or off-price retailer.

AS A KORSVIP MEMBER, WHAT BENEFITS DO I GET?

Your benefits and rewards as a KORSVIP member depend on your KORSVIP member status. Your benefits will grow as you achieve a higher status. Just for enrolling, all KORSVIP members receive free standard shipping and returns, private styling and appointments and use of our KORSVIP mobile app (now available for iOS). For a full list of benefits and rewards for all KORSVIP member tiers, see the chart below or visit our KORSVIP Rewards Program Terms and Conditions page for more information.

KORSVIP BENEFITS
*Spend per Calendar Year
Studio
Free to Join
Backstage
3000+ Points
Runway
6000+ Points
Red Carpet
15000+ Points
Free Standard Shipping & Returns
KORSVIP App
Private Styling + Appointment
Annual Member Gift
Birthday Reward
Free Gift Wrap
Early Access To New Arrivals
Private In-store Events
Access To Special MK Products
Reserved VIP Phone Line
VIP Experiences

HOW DO I DETERMINE MY KORSVIP STATUS?

Your KORSVIP status is based on how many points you earn in a calendar year.

  • STUDIO: 0–2,999 Program Points

  • BACKSTAGE: 3,000-5,999 Program Points

  • RUNWAY: 6,000-14,999 Program Points

  • RED CARPET: 15,000+ Program Points

HOW DO I EARN POINTS?

There are currently four (4) ways to earn points:

1. Make a purchase! Every dollar you spend on an eligible purchase (excluding amounts spent on tax; purchases of gift cards; and any services, such as gift wrapping) earns you 10 points.* $1=10 points

3. Download the KORSVIP mobile app → earn 100 Points for first sign-in (limited to 1 x per lifetime per account).

3. Add an item to your wish list on www.michaelkors.com or via the KORSVIP app → earn 10 points per item (limited to 10 items per year per account).

4. Submit a rating and review on www.michaelkors.com or via the KORSVIP app → earn 50 points per rating and review (limited to 5 ratings and reviews per year per account).

* See KORSVIP Program Terms and Conditions for exclusions and additional information.

DO MY POINTS EXPIRE?

Yes. Points accumulate for an entire calendar year and reset back to zero on January 1. For example, if you enroll in 2018, any points you earn will expire and reset on January 1, 2019 (and every subsequent January 1).

DOES MY STATUS EXPIRE?

While points reset at the end of a calendar year, you can keep your status for the remainder of the calendar year in which it was earned PLUS a full calendar year after! In order to maintain your status going forward, you must accumulate at least the minimum point balance needed, or else you will fall to a lower status at the end of that next year.

EX: In 2018, you enroll and earn 6,000 points, making you Runway status. On January 1, 2019, your points will reset to zero. Although you won’t yet have any points for 2019 you will still get to enjoy the benefits of the Runway status for the duration of 2019. If, in 2019, you only earn 4,000 points, you will drop to Backstage status in 2020 until you accrue additional points to get back to Runway status.

CAN I COMBINE MY POINTS FROM MULTIPLE ACCOUNTS?

We encourage KORSVIP members to use a single email address and account for all transactions to ensure you receive points toward your KORSVIP tier status. In the event that you need to combine accounts, please call Customer Service at 1-866-709-KORS (5677).

CAN I EARN POINTS FROM BUYING MICHAEL KORS PRODUCTS IN A WHOLESALE OR OUTLET STORE?

At this time you can earn points for purchases made only in a full-price Michael Kors retail store located in the U.S., online at www.michaelkors.com, or via our KORSVIP app. You cannot currently earn KORSVIP points for any purchases made in a Michael Kors outlet store, or from any department store, specialty store, off-price retailer or any other wholesale retailer.

WHAT HAPPENS WHEN I MAKE A RETURN?

If you make a return, the points earned from that purchase will be deducted from your KORSVIP account.

HOW DO I RECEIVE MY BIRTHDAY REWARD?

If your KORSVIP account includes your birthday, you are eligible for an annual birthday reward. Approximately two weeks before your birthday you will receive an email with a special birthday reward. Redemption instructions, as well as any other applicable terms and conditions, will be provided in the email. You can redeem your reward in any full price U.S. Michael Kors retail store, online at www.michaelkors.com or via KORSVIP mobile app.

Want to make sure you’re on the birthday list? Add your birthday information to your KORSVIP profile.

WHAT IS THE ANNUAL MEMBER GIFT? HOW AND WHEN CAN I REDEEM IT?

Annual gifts will be given to eligible members who have reached or maintained Backstage, Runway or Red Carpet statuses only. Studio members do not receive an annual gift. Members eligible for the annual gift will be notified when their gift is ready by email, online and in the app along with instructions for redemption. Annual gifts are subject to availability, while supplies last. Michael Kors reserves the right to substitute the annual gift for another item of equal or greater value, in its discretion. Annual gifts cannot be returned or exchanged, or redeemed for cash or store credit.

HOW DO I ARRANGE A PRIVATE STYLING APPOINTMENT?

If you are a member of KORSVIP, that makes you eligible for free private styling appointments, our in-store stylists would be happy to help you make arrangements. Just call the nearest full-price U.S. Michael Kors store of your choice to make an appointment.

HOW LONG UNTIL NEW PURCHASES GET ADDED TO MY ACCOUNT?

It can take up to 24 hours for your points to appear in your KORSVIP account.

WHAT IS THE KORSVIP APP?

The KORSVIP app is a loyalty, shopping, and styling experience featuring Michael Kors-trained stylists available to provide expert advice via our Style Quiz and Style Chat. In order to use the app, you must be a KORSVIP member. Once you download the app, you'll be given the opportunity to either log in (if you're already a member) or join the KORSVIP program.

WHAT IS THE STYLE QUIZ?

The Style Quiz is a short, fun quiz that enables our stylists to understand your style preferences. The more they know, the better they can help you. Style Quiz answers can be updated on your Style Profile.

WHAT IS THE STYLE CHAT?

Through the Michael Kors KORSVIP app you can chat with one of our professional Michael Kors-trained stylists. Stylists will recommend looks that match your style preferences and work for your lifestyle.

WHO ARE THE STYLISTS?

The stylists are Michael Kors-trained professionals who have worked as celebrity stylists, professional shoppers and/or in-house stylists.

WHEN ARE THE STYLISTS AVAILABLE?

Stylists are available 7 days a week from 6AM ET to 11PM ET.

STYLIST TURNAROUND TIME

Your wait time will depend on the length of the chat queue. Average wait times are between 3 and 24 hours. To make it easy, we'll send you a notification once you've been matched with a stylist. For that reason, it's important to enable notifications.

NOTIFICATIONS

If you've enabled notifications, you'll receive a push notification as soon as your stylist has responded to your request.

WHAT IF I HAVE MORE QUESTIONS?

Please call Customer Service at 1-866-709-KORS (5677).

Last Updated: March 27, 2018