Michael Kors Service Promise
Memorable service is at the heart of Michael Kors. We are committed to make shopping a breeze, to offer the biggest selection of the absolute best products, and to give you style insight and insider access that works for your 24/7 lifestyle.
- The largest Michael Kors product selection anywhere
- Express checkout with an online account
- $5.00 (flat rate) FREE for KORSVIP members* on ground shipping with delivery on most orders within 5 days or less
- Free, easy returns
- Returns on full-price online orders to any Michael Kors full-price retail location
- Exclusive products only available at Michael Kors stores and MichaelKors.com for a limited time
- Monogramming and customization of select products
- Style advice, trend reports and inspirational lookbooks
*$5.00 (flat rate) for all standard ground shipping orders in the U.S. (with the exception of KORSVIP members' orders in the U.S., which receive free standard ground shipping). Free standard ground shipping on orders of $99.00 or more in Canada (in each case, after all discounts and promotions are applied). Minimum purchase amounts do not include taxes or gift wrapping charges. See table above for shipping details.
Most Popular Questions
What payment methods can I use?
MichaelKors.com accepts the following methods of payment for purchases:
Credit cards accepted:
- American Express
Other forms of payment:
- Michael Kors gift cards
- Credit Card Gift Cards*
- Apple Pay
Examples of forms of payment we do not accept include:
- Layaway plan
- Personal checks
- Money orders
*Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card as one of the forms of payment.
**Eligible merchandise purchased on MichaelKors.com using PayPal may be returned by mail to MichaelKors.com for a refund to the purchasing PayPal account only, or to a Michael Kors Lifestyle or Collection retail location in the U.S. for a Merchandise Credit only; no exchanges.
When will my order arrive and what does it cost to ship my order?
You can track your order at any time online via our Track My Order page. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by calling a customer service representative at 1 (866) 709-5677.
We offer three convenient shipping methods for MichaelKors.com online orders: (1) Standard Ground Shipping, (2) 2-Day Delivery, and (3) Next-Day Delivery.
Standard Ground Shipping
FREE for orders totaling $50.00 or more***
2-7 Business Days
$20.00 (flat rate)
2 Business Days**
$30.00 (flat rate)
Next Business Day**
*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.
** Orders received at our fulfillment center before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day.
***Free standard ground shipping valid on orders of $50.00 or more in the U.S. (after all discounts and promotions are applied). Minimum purchase amount does not include taxes or gift wrapping charges. See table above for shipping details.
NOTE: All deliveries to Puerto Rico, Guam, APO/FPO and P.O. boxes are shipped via our Standard Ground Shipping method only. For Hawaii, Alaska, Guam, and all APO/FPO and P.O. boxes, please allow additional time for delivery to these destinations. Additionally, for some orders having a high dollar value over a certain threshold, we may require signature for the delivery, which means they may not be eligible for Standard Ground Shipping (however, you will not be charged for the expedited shipping method in this circumstance).
Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.
Some perfumes and makeup are treated as Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Accordingly, these HAZMAT items cannot be shipped to Alaska, Hawaii, Puerto Rico, Guam or APO/FPO addresses.
Due to regulatory restrictions, we are unable to ship items made of exotic skins to California.
Michael Kors E-Gift Cards are delivered via email only, typically on the same day of purchase, and are ready to use within 24 hours. Purchasers are responsible for providing an accurate and deliverable email address.
Do you ship outside the United States?
We ship merchandise ordered on MichaelKors.com to all 50 U.S. states, Puerto Rico, Guam and to APO/FPO boxes. We currently do not ship internationally.
Do you ship orders to multiple addresses?
We currently do not ship orders to multiple addresses.
Can I buy online and pickup in a store?
Select items are available to buy online and pickup in a store. You can check store availability from our product pages by selecting the "Pickup in Store" option. If you have allowed the site to identify your location, we will show the availability of your product selection in nearby stores. If you have not allowed the site to identify your current location, you may enter a city, state and Zip code to find nearby stores.
- This service is being provided free of charge.
- Typically, items will be ready for pickup within approximately 3 hours of placing the order.
- You will receive an email alerting you when your order is ready for pickup.
- Customers utilizing our Buy Online Pickup In Store program must place their order earlier than 3 hours of a store’s closing for the order to be available the same day.
- Orders placed after this window might not be available for pickup until the next business day.
- Orders will be held for 3 days from when placed before being canceled.
- A valid driver’s license or government issued ID must be present and displayed to the pickup store as validation before your order will be released.
- Orders may contain both items shipping to an address as well as being picked up in a store. Multiple pickup locations are allowed but only one “ship to” location is permitted per order.
- You will be charged at the time you pick up your order at the designated store.
- Personalized or customized items such as monograming will not be eligible for store pickup.
- All orders that meet our returns requirements can be returned to any Michael Kors full-price retail location in the United States free of charge, subject to the applicable Returns & Exchange Policy.
What if I change my mind and want a different size or color after my order is placed?
Once an order is placed at MichaelKors.com, you cannot make changes. For assistance please call our Customer Service Representatives at 1 (866) 709-5677.
What if I am not pleased with my selection? Can I return the purchase?
Returns and exchanges must be made within the guidelines in our Return Policy.
You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.
- Option 1: By Mail
To return or exchange by mail, please follow these instructions:
1. Complete the required information on the packing slip included with your package.
2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
3. Affix the pre-addressed and pre-paid return label to your return package.
4. Mail at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up.
5. For items that were bought online and picked up in a store, please call our Customer Service department at 1-866-709-KORS (5677) to obtain a prepaid shipping label.
Eligible merchandise purchased on MichaelKors.com using PayPal may be returned by mail to MichaelKors.com for a refund to the purchasing PayPal account only; no exchanges.
Option 2: In Store
You can return/exchange items purchased at MichaelKors.com in any Michael Kors Collection or Lifestyle Store full-price retail location located in the U.S. You will need to present your packing slip at the time of the return/exchange. Note that in store exchanges are subject to inventory availability in that store.
Eligible merchandise purchased on MichaelKors.com using PayPal may be returned to any Michael Kors full-price retail location in the U.S. for a Merchandise Credit only; no exchanges.
The above in store return policy also applies to orders that were bought online and picked up in a store.
Can I return items purchased on sale?
We do not accept returns or exchanges of items purchased on sale at any time. All swimwear, underwear, altered or custom-made merchandise and sale items are considered Final Sale.
What will it cost me to make a return or exchange?
Your order will arrive with a prepaid shipping label, which can be used to return the merchandise at no additional costs. Mail your return package at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up.
Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.
If you are using both a Gift Card and a credit card to pay for an order, the full Gift Card value will be deducted first, and then the balance will be paid using your credit card. For online returns only, if you are returning any item that was in whole or in part paid for using a Gift Card, the amount contributed to the payment via Gift Card will be credited to you via a new E-Gift Card.
How long does it take to process my return?
It takes 10-12 business days to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.
If I give a gift to someone, can that person return it or exchange it for something else?
Gifts can be returned or exchanged by mail or in store when accompanied by the gift receipt or original packing slip. To return or exchange by mail, please call a customer service representative to obtain a prepaid shipping label at: 1 (866) 709-5677. For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Michael Kors E-Gift Card (if you return by mail) or a Michael Kors Gift Card (if you return in store).
What do I do if my item arrives damaged?
Customer satisfaction is our goal at MichaelKors.com. Please contact our customer service representatives at 1 (866) 709-5677 for assistance.
Will my order be taxed?
Sales tax is calculated based on the laws of the state to which you are shipping your order, and depends on whether there is a Michael Kors retail store location (but not a wholesale presence) in that particular state. Typically, sales tax displayed during checkout is estimated until the order has shipped. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.
Our website does participate in tax-free holidays.
I live outside the United States. Can I order from MichaelKors.com?
Currently, MichaelKors.com does not ship internationally, but you may locate your closest store using our Store Locator or access our other official Michael Kors websites by using the country selector above.
Can I see a record of my transactions with MichaelKors.com?
You must be a registered account holder on MichaelKors.com to access your order history. Order history displayed in your online account includes both online and in-store purchases, but only those purchases made after establishing an account.
SPECIAL NOTE FOR MICHAELKORS.COM ACCOUNT HOLDERS PRIOR TO SEPTEMBER 3, 2014: For all users who created an online account at michaelkors.com prior to September 3, 2014, due to operational changes made to the website, certain information that was stored in your “old” site account will need to be re-entered and reset, including your account password, as well as your payment information. Your address book, however, should still be included in your account. If you have any questions, please contact us at: 1-866-709-5677.
How do I know which size is best for me?
Size guides are available for all clothing and shoes. You can find them on the product detail pages under the choose size drop down menu.
Why should I create a MichaelKors.com account?
Creating an account on MichaelKors.com can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: the ability to store payment, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.
What do I do if I have forgotten my password?
If you have forgotten your MichaelKors.com account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via email, or by answering one or more security questions. If you choose to submit your email address, we will send you email containing a link to our site which you can follow to create a new password. You may also contact a customer service representative at 1-866-709-5677.
Retrieve Password Here.
WHAT IS KORSVIP?
KORSVIP is a customer rewards program that offers elite services, gifts and experiences to our most loyal customers purchasing in the United States. The more you spend and engage with Michael Kors, the better your status, benefits and rewards!
HOW CAN I JOIN?
Joining is easy! You can enroll in the KORSVIP rewards program in one of our full-price U.S. retail stores or online at www.michaelkors.com by providing your first and last name and email address. The program is free to join so once you enroll, you can start enjoying VIP benefits right away!
Currently, you cannot enroll in the KORSVIP rewards program in a Michael Kors outlet store or in any department store, specialty store or off-price retailer.
AS A KORSVIP MEMBER, WHAT BENEFITS DO I GET?
Your benefits and rewards as a KORSVIP member depend on your KORSVIP member status. Your benefits will grow as you achieve a higher status. Just for enrolling, all KORSVIP members receive free standard shipping and returns, private styling and appointments and use of our KORSVIP mobile app (coming soon!). For a full list of benefits and rewards for all KORSVIP member tiers, see the chart below or visit our KORSVIP Rewards Program Terms and Conditions page for more information.
*Spend per Calendar Year
Free to Join
|Red Carpet |
|Free Standard Shipping & Returns|
|Private Styling + Appointment|
|Annual Member Gift|
|Free Gift Wrap|
|Early Access To New Arrivals|
|Private In-store Events|
|Access To Special MK Products|
|Reserved VIP Phone Line|
HOW DO I DETERMINE MY KORSVIP STATUS?
Your KORSVIP status is based on how many points you earn in a calendar year.
- STUDIO: 0–2,999 Program Points
- BACKSTAGE: 3,000-5,999 Program Points
- RUNWAY: 6,000-14,999 Program Points
- RED CARPET: 15,000+ Program Points
HOW DO I EARN POINTS?
There are currently four (4) ways to earn points:
1. Make a purchase! Every dollar you spend on an eligible purchase (excluding amounts spent on tax; purchases of gift cards; and any services, such as gift wrapping) earns you 10 points.* $1=10 points
2. Sign up for the KORSVIP program → earn 100 Points (limited to 1 x per lifetime per account).
3. Add an item to your wish list on www.michaelkors.com or via the KORSVIP app → earn 10 points per item (limited to 10 items per year per account).
4. Submit a rating and review on www.michaelkors.com or via the KORSVIP app → earn 50 points per rating and review (limited to 5 ratings and reviews per year per account).
* See KORSVIP Program Terms and Conditions for exclusions and additional information.
DO MY POINTS EXPIRE?
Yes. Points accumulate for an entire calendar year and reset back to zero on January 1. For example, if you enroll in 2018, any points you earn will expire and reset on January 1, 2019 (and every subsequent January 1).
DOES MY STATUS EXPIRE?
While points reset at the end of a calendar year, you can keep your status for the remainder of the calendar year in which it was earned PLUS a full calendar year after! In order to maintain your status going forward, you must accumulate at least the minimum point balance needed, or else you will fall to a lower status at the end of that next year.
EX: In 2018, you enroll and earn 6,000 points, making you Runway status. On January 1, 2019, your points will reset to zero. Although you won’t yet have any points for 2019 you will still get to enjoy the benefits of the Runway status for the duration of 2019. If, in 2019, you only earn 4,000 points, you will drop to Backstage status in 2020 until you accrue additional points to get back to Runway status.
CAN I COMBINE MY POINTS FROM MULTIPLE ACCOUNTS?
We encourage KORSVIP members to use a single email address and account for all transactions to ensure you receive points toward your KORSVIP tier status. In the event that you need to combine accounts, please call Customer Service at 1-866-709-KORS (5677).
CAN I EARN POINTS FROM BUYING MICHAEL KORS PRODUCTS IN A WHOLESALE OR OUTLET STORE?
At this time you can earn points for purchases made only in a full-price Michael Kors retail store located in the U.S., or online at www.michaelkors.com, or via our KORSVIP app. You cannot currently earn KORSVIP points for any purchases made in a Michael Kors outlet store, or from any department store, specialty store, off-price retailer or any other wholesale retailer.
WHAT HAPPENS WHEN I MAKE A RETURN?
If you make a return, the points earned from that purchase will be deducted from your KORSVIP account.
HOW DO I RECEIVE MY BIRTHDAY REWARD?
If your KORSVIP account includes your birthday,and you have achieved Backstage status or above, you are eligible for an annual birthday reward. Approximately two weeks before your birthday you will receive an email with a special birthday reward. Redemption instructions, as well as any other applicable terms and conditions, will be provided in the email. You can redeem your reward in any full price U.S. Michael Kors retail store, online at www.michaelkors.com, or via the KORSVIP app.
Want to make sure you’re on the birthday list? Add your birthday information to your KORSVIP profile.
WHAT IS THE ANNUAL MEMBER GIFT? HOW AND WHEN CAN I REDEEM IT?
Annual gifts will be given to eligible members who have reached or maintained Backstage, Runway or Red Carpet statuses only. Studio members do not receive an annual gift. Members eligible for the annual gift will be notified when their gift is ready by email, online and in the app when their gift is ready to be redeemed, along with instructions for redemption. Annual gifts are subject to availability, while supplies last. Michael Kors reserves the right to substitute the annual gift for another item of equal or greater value, in its discretion. Annual gifts cannot be returned or exchanged, or redeemed for cash or store credit.
HOW DO I ARRANGE A PRIVATE STYLING APPOINTMENT?
If you are member of KORSVIP, that makes you eligible for a free private styling appointment, our in-store stylists would be happy to help you make your arrangements. Just call the nearest full-price U.S. Michael Kors store of your choice to make an appointment.
HOW LONG UNTIL NEW PURCHASES GET ADDED TO MY ACCOUNT?
It can take up to 24 hours for your points to appear in your KORSVIP account.
WHAT IF I HAVE MORE QUESTIONS?
Please call Customer Service at 1-866-709-KORS (5677).
Last Updated: March 27, 2018