MOST POPULAR QUESTIONS

The Michael Kors Service Promise is our commitment to delivering a premium shopping experience with exclusive benefits, fast shipping, and personalized services.

Here’s what you can expect:

• Extensive product selection: The widest assortment of official Michael Kors products online and in stores.
• Affordable shipping:
  • $9 flat-rate standard ground shipping for orders under $75 (2–7 business days)
  • Free standard shipping on orders of $75+
  • Free shipping for all KORSVIP members*
• Easy returns:
  • Free returns by mail
  • In-store returns for full-price online orders at any Michael Kors full-price retail location
• Exclusive access:
  • Limited-edition products available only on MichaelKors.com and in Michael Kors stores
• Style support:
  • Personalized style advice
  • Seasonal trend reports
  • Inspirational lookbooks to guide your wardrobe

*Some restrictions may apply. Shipping times vary by location.

MichaelKors.com accepts a variety of secure payment methods for your convenience:

Credit cards accepted:

• Visa
• MasterCard
• American Express
• Discover

Other forms of payment:

• Michael Kors gift cards
• Credit Card Gift Cards*
• PayPal**
• Apple Pay
• Afterpay
• Klarna

Not accepted:

• CODs
• Layaway plan

* Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card as one of the forms of payment.

** Eligible merchandise purchased on MichaelKors.com using PayPal may be returned by mail to MichaelKors.com for a refund to the purchasing PayPal account only, or to a Michael Kors Lifestyle or Collection retail location in the U.S. for a Merchandise Credit only; no exchanges.

You can track your MichaelKors.com order anytime using the Track My Order page with your email address and order number. You can also follow the tracking link in your shipping confirmation email or call our automated system:

• U.S.: 1-866-709-5677
• Canada: 1-855-898-5677

Shipping Methods and Costs

Michael Kors offers three shipping options for online orders:

EXISTING CHART HERE

*Orders placed before 12:00 PM EST usually ship the same day. Orders after that ship the next business day. Business days exclude weekends and holidays.

Additional Shipping Info

• Free shipping is applied automatically at checkout on eligible orders.
• Deliveries to Puerto Rico, Guam, APO/FPO, and P.O. boxes use Standard Ground only. Expect additional delivery time for Hawaii, Alaska, Guam, and APO/FPO addresses.
• Some high-value orders may require a signature and might not qualify for Standard Ground.

Special Handling Items

• Hazardous materials (e.g., perfumes, makeup) must ship by ground only and cannot be delivered to Alaska, Hawaii, Puerto Rico, Guam, or APO/FPO addresses.
• Regulatory restrictions prevent shipping:
  • Exotic skins to California
  • Rain & Stain Protector to Maine

Split Shipments & Tracking

If your order includes multiple items, they may ship separately based on availability. Each shipment will have a unique tracking number, but total shipping charges won’t exceed the flat rate paid at checkout.

E-Gift Cards

Michael Kors E-Gift Cards are delivered by email, typically the same day of purchase, and are ready to use within 24 hours. Please double-check that the recipient’s email address is correct.

MichaelKors.com/ca ships merchandise to all Canadian provinces and territories, including major cities and remote locations, as well as to Canadian APO/FPO military addresses.

At this time, Michael Kors does not offer international shipping from the Canadian website. Orders placed on MichaelKors.com/ca can only be delivered to addresses within Canada.

If you live outside Canada, you can still shop Michael Kors by using the country selector at the top of our website to access your region’s official Michael Kors site, or by visiting our Store Locator to find the nearest authorized retail location.

We currently do not ship orders to multiple addresses.

Afterpay is a buy now, pay later service that allows you to split your purchase into four interest-free payments, made every two weeks.

You can use Afterpay on eligible purchases at MichaelKors.com (U.S. and Canada) and in participating Michael Kors stores in the U.S.

How to use Afterpay online:

1. Add items to your cart on MichaelKors.com or MichaelKors.ca.
2. Select Afterpay at checkout.
3. First-time users must create an Afterpay account and will receive an instant approval decision.
4. Returning customers can simply log in and complete their purchase.

Note: All items in your cart must be eligible for Afterpay. Exclusions include:

• Orders over $2,000 (in local currency)
• Gift cards
• Pre-order items

How to use Afterpay in-store:

1. Download the Afterpay mobile app.
2. Follow the in-app instructions to complete your purchase at a participating Michael Kors retail store in the U.S.

Returns and exchanges for Afterpay purchases follow the standard Michael Kors return policy, with country-specific guidelines:

For U.S. purchases:

You may return your Afterpay purchase either in-store or by mail, in accordance with our Returns & Exchanges policy.

For Canadian purchases:

Afterpay purchases made online at MichaelKors.ca must be returned by mail only. In-store returns are not accepted for Afterpay purchases in Canada.

Please refer to the full Return & Exchanges policy for eligibility and instructions.

Yes. Select items on MichaelKors.com/ca are eligible for Buy Online, Pick Up In Store (BOPIS) at participating full-price Michael Kors retail locations in Canada.

You can check in-store availability directly from the product page by selecting the “Pick Up in Store” option. If you have enabled location services, nearby store availability will display automatically. Otherwise, you can manually search by entering a city, province, or postal code.

How it works:

• Free Service: There is no additional cost to use BOPIS.
• Pickup Time: Most orders are ready within approximately 3 hours if placed at least 3 hours before store closing.
• Notification: You will receive an email confirmation when your order is ready.
• Pickup Window: Orders are held for 3 days before being canceled.
• Identification: A valid government-issued photo ID is required at pickup.
• Payment: Your card will be charged when you collect your order in-store.
• Mixed Orders: You can have multiple pickup locations in one order, but only one shipping address per order.

Returns: Orders that meet our Return & Exchanges policy can be returned to any Michael Kors full-price retail location in Canada free of charge.

No, once an order is placed on MichaelKors.com, it cannot be modified.

If you want a different size or color, please do the following:

1. Place a new order for the desired item.
2. Return the original item by mail or to a Michael Kors full-price retail store, subject to our Returns & Exchanges policy.

Yes. If you are not completely satisfied with your purchase from MichaelKors.com/ca, you have two return options—by mail or in store—provided your return is initiated within 30 days from the date your order shipped.

Option 1: Return by Mail

• Start by selecting the “Start a Return” link on MichaelKors.com/ca.
• Choose the items you wish to return and follow the on-screen instructions to prepare your package.
• If your order was purchased online but picked up in store, email customerservice@michaelkors.ca to request a prepaid shipping label.
• PayPal Orders: Eligible merchandise purchased on MichaelKors.com using PayPal may be returned by mail for a refund to the original PayPal account only. No exchanges are allowed for PayPal purchases.

Option 2: Return In Store

• Select “Start a Return” online to begin your in-store return and print your returns slip.
• Items purchased at MichaelKors.com/ca can be returned or exchanged at any full-price Michael Kors retail store in Canada.
• Bring your printed returns slip and the original payment method.
• All exchanges must be made within 30 days from the date the order was shipped and are subject to product availability in-store.

Important Notes:

• Returns must follow the Michael Kors Return & Exchanges Policy.
• Store returns are only valid for purchases from the matching country website (i.e., Canadian website purchases must be returned in Canadian stores).

No, sale items are considered Final Sale and are not eligible for return or exchange.

The following types of merchandise are also Final Sale and cannot be returned:

• Sale items
• Swimwear
• Underwear
• Altered or custom-made merchandise

We recommend reviewing our Returns & Exchanges policy for the full list of excluded items.

For orders placed on MichaelKors.com/ca, returning merchandise is free when you use the prepaid Canada Post shipping label included with your order. Simply attach the label to your package and drop it off at any Canada Post location—there are no additional return shipping costs.

Refund Process:

• Refunds are issued in the original form of payment used for the purchase.
• Credits typically appear on your next billing statement.
• You will receive an email confirmation once your return has been processed.

Gift Card & Credit Card Payments:

• If you paid with both a Michael Kors Gift Card and a credit card, the full Gift Card value will be applied first, with any remaining balance charged to your credit card.
• For online returns of items paid partially or entirely with a Gift Card, the Gift Card portion will be refunded to you via a new Michael Kors E-Gift Card.

Once your return is received at our fulfillment center, processing typically takes 10–12 business days.

Refund details:

• Refunds will be issued to the original form of payment
• The credit may take up to one billing cycle to appear on your account, depending on your bank or card issuer
• You will receive an email confirmation once the return has been processed

For more information, please review our Returns & Exchanges policy.

Yes, a gift recipient can return or exchange their item, as long as it is accompanied by a gift receipt or the original packing slip.

Return options:

• In store: Eligible gift items can be returned or exchanged at any Michael Kors full-price retail store.
• By mail: Contact Customer Service to request a prepaid shipping label:
  • US.: customerservice@michaelkors.com
  • Canada:

Refund method for gift returns:

• By mail: A Michael Kors E-Gift Card will be issued
• In store: A Michael Kors physical Gift Card will be provided

For full return eligibility, visit our Returns & Exchanges policy.

If your item arrives damaged or defective, please contact Michael Kors Customer Service as soon as possible. Our team will assist you with a resolution, which may include a replacement, return, or refund.

Contact information:

• United States: customerservice@michaelkors.com
• Canada:customerservice@michaelkors.ca

Be sure to include your order number, a description of the issue, and photos of the damaged item when reaching out.

For full return eligibility, visit our Returns & Exchanges policy.

Yes. Sales tax for MichaelKors.com/ca orders is calculated based on the laws of the province or territory where your order is shipped. Tax rates may also depend on whether there is a Michael Kors retail store (excluding wholesale locations) in that province or territory.

Key Tax Details:

• The sales tax amount displayed at checkout is an estimate and will be finalized once your order ships.
• Gift Cards: No sales tax is charged on the purchase of a Michael Kors Gift Card. However, merchandise purchased using a Gift Card is subject to applicable sales tax.
• Tax-Free Holidays: MichaelKors.com/ca participates in eligible tax-free holiday events, as defined by provincial or territorial law.

Currently, MichaelKors.com/ca does not offer international shipping. Orders placed on the Canadian site can only be shipped to addresses within Canada’s provinces and territories or to Canadian APO/FPO military addresses.

If you live outside Canada, you can still shop Michael Kors by:

• Using the country selector at the top of our website to access your region’s official Michael Kors online store.
• Visiting our Store Locator to find the nearest Michael Kors retail location or authorized retailer in your country.

Yes, but you must be a registered account holder on MichaelKors.com to access your transaction history.

Once logged in, your order history will include:

• Online purchases
• In-store purchases (if made using your registered account email)

Only purchases made after creating an account will appear in your history.

To find your best fit, use the Michael Kors Size Guide available on most product detail pages.

Here's how to access it:

• Go to the product page for the item you’re interested in
• Under the “Choose Size” dropdown menu, click on the “Size Guide” link

Our size guides include:

• Body measurements for each size
• U.S. and international size conversions
• Fit recommendations by product type (e.g., dresses, shoes, outerwear)

If you’re between sizes or unsure, we recommend sizing up for comfort or contacting Customer Service for personalized advice.

Creating a MichaelKors.com account enhances your shopping experience by providing faster checkout, personalized tools, and exclusive site features.

Benefits of registering an account include:

• Faster checkout with saved payment, billing, and shipping information
• Maintain a personal address book for easy delivery to multiple recipients
• Track your order history for both online and in-store purchases
• Create and manage a Favorites list to save your preferred styles
• Access to select features and services available only to registered users

An account makes shopping easier, more secure, and tailored to your preferences.

Not a member yet? Create your Michael Kors account today.

If you forgot your password, you can easily reset it through the MichaelKors.com sign-in page.

Steps to reset your password:

• Click the “Forgot Password?” link on the sign-in screen
• Enter the email address associated with your account
• You’ll receive an email with a secure link to create a new password

If you need additional help, contact customerservice@michaelkors.com for support.

Tip: Make sure to check your spam or junk folder if you don’t see the reset email within a few minutes.

KORSVIP is the official Michael Kors loyalty program designed to reward customers in the United States with exclusive benefits, personalized services, and special experiences. As you shop and engage with the brand, your status increases—unlocking additional perks at every tier.

KORSVIP membership benefits include:

• Early access to new collections and limited-edition product drops
• Complimentary shipping and returns
• Annual birthday rewards and member-only gifts
• Invitations to exclusive in-store and virtual events
• Priority customer service support

The program is free to join, and rewards scale with your level of engagement and annual spending.

Learn more or enroll at michaelkors.com/korsvip.

Joining the KORSVIP loyalty program is free and simple. You can enroll in one of two ways:

1. Online at https://www.michaelkors.com/about-kors-vip.html by providing your first name, last name, and email address
2. In person at any Michael Kors full-price retail store in the United States

Once enrolled, you can immediately begin earning points and enjoying VIP benefits such as complimentary shipping, birthday rewards, and early access to product launches.

Please note:

• You cannot join the program at Michael Kors outlet stores, department stores, specialty stores, or off-price retailers
• KORSVIP is available to U.S. customers only

For full details or to register, visit the KORSVIP enrollment page.

As a KORSVIP member, your benefits grow based on your tier status. All members receive exclusive perks from the moment they enroll, including:

• Free standard shipping and returns
• Access to private styling appointments
• Invitations to VIP experiences and events
• Special member-only offers and early product access

Your status level is determined by the number of points you earn in a calendar year:

The higher your tier, the more exclusive rewards and personalized services you unlock.

To view the complete list of benefits by tier, visit the About KORSVIP page.

You can earn KORSVIP points by making eligible purchases and completing various activities through your KORSVIP account.

Ways to earn points include:

• Joining the program:Joining the program: Earn 100 points when you enroll (one-time only per account)
• Adding items to your Wish List: Earn 10 points per item (up to 10 items per year)
• Submitting product reviews: Earn 50 points per approved review (up to 5 reviews per year)

Program Points are awarded for qualifying actions completed on michaelkors.com.

Do KORSVIP points expire?

Yes. Points reset annually. All points earned within a calendar year expire on January 1 of the following year. For example, points earned in 2025 will expire on January 1, 2026.

For exclusions and full terms, visit the KORSVIP Terms & Conditions.

Yes, KORSVIP points reset annually, but your membership status remains valid for the calendar year in which it was earned, plus one full additional year.

Here’s how KORSVIP status works:

• You earn points during each calendar year, which determine your tier: Studio, Backstage, Runway, or Red Carpet.
• On January 1, your points reset to zero.
• However, you retain your current status through the rest of that year.
• To maintain your tier beyond that, you must earn the required number of points again during the new calendar year.

Example:

If you earn 6,000 points in 2025, you qualify for Runway status. Your points reset on January 1, 2026, but you will continue to enjoy Runway benefits throughout 2026. If you earn only 4,000 points in 2026, your status will change to Backstage in 2027.

To review full tier details and point thresholds, visit the KORSVIP Program page.

To ensure you earn KORSVIP points correctly, we recommend using one account and a single email address for all purchases and activities associated with the program.

If you accidentally created multiple KORSVIP accounts and want to combine points and tier status, please contact Michael Kors Customer Service for assistance.

How to request a merge:

• Email: customerservice@michaelkors.com.
• Include your full name and email addresses associated with each account

Merging accounts is subject to verification and program eligibility. For best results, always use the same email for online and in-store purchases.

No. KORSVIP points can only be earned on qualifying purchases made through the following official Michael Kors channels:

• Full-price Michael Kors retail stores in the United States
• MichaelKors.com (U.S. site only)

You cannot earn points on purchases made at:

• Michael Kors outlet stores
• Department stores
• Off-price retailers
• Specialty or wholesale stores

To ensure you receive points for your purchases, always shop through participating locations and log in to your KORSVIP account at checkout.

What happens if I return an item?

If you return a qualifying purchase, the associated KORSVIP points will be deducted from your account balance.

For full program eligibility and rules, visit the KORSVIP Terms & Conditions

If you are a KORSVIP member with Backstage status or higher, and your profile includes your birthdate, you are eligible for an annual birthday reward.

Here’s how it works:

• Approximately two weeks before your birthday, you’ll receive an email with your exclusive birthday reward.
• The email will include redemption instructions and any applicable terms and conditions.
• You can redeem your birthday reward:
  • At any full-price U.S. Michael Kors retail store
  • Online at MichaelKors.com

To ensure you receive your birthday reward, make sure your birthdate is added to your KORSVIP account profile.

To update your birthday or view your status, log in to your KORSVIP dashboard.

The annual KORSVIP member gift is an exclusive reward available to members who reach or maintain Backstage, Runway, or Red Carpet status. Members in the Studio tier are not eligible to receive the annual gift.

How and when you’ll receive your gift:

• Eligible members will be notified by email and through their online account when the gift is ready for redemption.
• The notification will include instructions on how to redeem the gift online or in-store.
• Gifts are distributed once per calendar year and are subject to availability, while supplies last.

Please note:

• Michael Kors may substitute the gift with another item of equal or greater value.
• Annual gifts are not returnable, exchangeable, or redeemable for cash or credit.

To check your eligibility and view your tier status, visit your KORSVIP account dashboard.

As a KORSVIP member, you are eligible for a complimentary private styling appointment at participating Michael Kors full-price retail locations in the United States.

To schedule your appointment:

• Contact your nearest full-price U.S. Michael Kors store directly by phone
• A stylist will work with you to arrange a convenient time and help tailor the experience to your style preferences

Private styling appointments offer personalized recommendations, seasonal lookbooks, and access to curated collections in a one-on-one setting.

To check your eligibility or find a store, visit the Michael Kors Store Locator.

After you make an eligible purchase, it may take up to 24 hours for your KORSVIP points to be reflected in your account dashboard. This applies to purchases made online at MichaelKors.com, or at full-price Michael Kors retail stores in the U.S.

If you do not see your points after 24 hours, please ensure you were signed into your KORSVIP account at the time of purchase. For assistance, contact customer service.

Biometric authentication is a secure, password-free method of signing in to your Michael Kors KORSVIP account. It uses your device’s built-in technology—such as fingerprint or facial recognition—to validate your identity.

This feature improves account security and makes logging in faster and more convenient.

How to Set Up Biometric Authentication

You can set up biometric login using one of the following methods:

1. Sign-In Page
   • Go to the KORSVIP sign-in page.
   • Enter your email address and select the biometric icon next to the password field. (If your device does not support biometrics, select the one-time password icon instead.)
   • Follow your device’s prompts to complete biometric validation.
   • Check your email for a verification code, then enter the code to confirm your identity.
2. Account Recovery Page
   • Select “Forgot Password?” on the login screen.
   • Enter your email and click the biometric icon.
   • Complete biometric authentication and confirm your email using the verification code.
3. Sign-Up Page
   • Visit the KORSVIP sign-up page and click “Join KORSVIP.”
   • Fill out the required information.
   • Select the biometric icon during registration and complete biometric verification.
   • Confirm your email to activate your account and enable biometric sign-in.

Michael Kors jewelry is crafted from 925 sterling silver and plated with either rhodium, 14-karat yellow gold, or 14-karat rose gold, offering both durability and luxury in every piece.

Sterling Silver (925):

All Michael Kors sterling silver jewelry is marked with a “925” stamp, indicating it contains 92.5% pure silver. This silver is alloyed with small amounts of copper to enhance strength and durability, making it ideal for everyday wear.

Rhodium Plating:

Rhodium is a rare, precious metal in the platinum family. It is often used to coat sterling silver, providing a highly reflective finish that is resistant to scratches and tarnish.

14-Karat Gold Plating:

Michael Kors jewelry is also plated with 14-karat yellow or rose gold, made from an alloy containing at least 58.3% pure gold by weight. Additional metals—such as copper, silver, and zinc—are used to improve the metal’s strength and color tone.

This combination of premium materials ensures each Michael Kors jewelry piece is as stylish as it is enduring.

Michael Kors jewelry is expertly crafted from 925 sterling silver and plated with rhodium, 14-karat yellow gold, or 14-karat rose gold vermeil. Some pieces also feature natural semi-precious gemstones, cubic zirconia accents, and doublets cut from genuine quartz. All jewelry is hallmarked by the United Kingdom Assay Office, verifying sterling silver purity.

To preserve the beauty and integrity of your Michael Kors jewelry, follow these professional care instructions:

Wearing Guidelines

• Avoid contact with water, especially salted or chlorinated water, and remove jewelry before showering, swimming, exercising, or sleeping.
• Apply perfume, hairspray, and cosmetics before putting on jewelry to reduce exposure to chemicals.
• Prolonged contact with dust, sweat, heat, UV light, and household cleaners can diminish brilliance.
• Avoid wearing during rigorous activity or where friction and surface contact can cause scratches or damage.
• Check clasps and stone settings regularly for security and wear.

Cleaning Recommendations

• Use a soft buffing cloth to gently clean and maintain shine.
• For gemstone jewelry, rinse with warm water and dry with a soft cloth—avoid ultrasonic cleaners, which may damage treated stones.
• Do not expose natural gemstones to heat, chemicals, or harsh cleaning agents.

Storing Instructions

• Store jewelry in a clean, dry place, ideally using the Michael Kors care pouch provided with your purchase.
• Keep items away from direct sunlight and heat to prevent tarnishing or fading.
• Store individual pieces separately to avoid scratches or tangling.

By following these guidelines, you’ll maintain the luster, craftsmanship, and elegance of your Michael Kors jewelry for years to come.

Michael Kors jewelry often features natural semi-precious gemstones, which can vary in color, shade, clarity, and opacity. These stones are derived from naturally occurring materials, and slight differences in appearance are part of their unique and organic character.

While Michael Kors partners with skilled suppliers to maintain a consistent look, natural variation in gemstones means no two stones are exactly alike. As a result, the gemstone in your jewelry may not match the product image exactly as shown on MichaelKors.com or in stores.

These subtle differences are not flaws but rather a reflection of the authenticity and uniqueness of each handcrafted piece.

Klarna is a flexible payment solution that allows you to shop your favorite Michael Kors pieces now and pay later. Depending on your eligibility, you can choose to pay in full at checkout, split your purchase into convenient installments, or defer payment until a later date. Klarna uses industry-leading security protocols to safeguard your personal and financial information.

To use Klarna, simply select it as your payment method at checkout. Your Klarna account—linked to your debit or credit card—will be used to complete your transaction.

Klarna is available online at Michael Kors in both the United States and Canada, though it is not currently offered in Michael Kors retail stores.

For additional information, including terms, purchase agreements, and Klarna’s own FAQs, please visit Klarna’s website.

Klarna provides several flexible ways to pay. With the “Pay in 4” option, you can divide your purchase into four equal, interest-free payments collected every two weeks. The “Pay Later” option allows you to receive your order right away and pay the full balance within 30 days. For those who prefer to complete the transaction immediately, Klarna also offers a “Pay Now” option, enabling you to pay in full at checkout through their secure platform.

Using Klarna is simple and seamless. Begin by adding your desired items to your shopping bag and proceed to checkout. Once there, select Klarna as your payment method and enter the required details. You’ll receive an instant decision regarding your eligibility. Once approved, your order will be processed, and your payment schedule will depend on the option you selected.

Yes, purchases made with Klarna follow the standard Michael Kors Return Policy. You may return your item by initiating an online return through our Returns Portal or by contacting Customer Service. Online purchases made through Klarna cannot be returned in Michael Kors stores in the US or Canada. Please note that returns should not be sent directly to Klarna. Once your return is processed, Klarna will either adjust or cancel your remaining payments, or update your payment schedule if you have made a partial return. If you have already completed payment, Klarna will issue a full refund.