Access Support

Which wearable can we help you with?

Frequently Asked Questions

Top Questions

Where can I find how-to videos and tutorials on using my device?

Click here to view smartwatch videos.

Click here to view activity tracker videos.

Which phones are compatible with my Michael Kors Access Device?

Your Michael Kors Access product is compatible with Android™ and iOS devices, specifically with Android OS 4.4 or higher (excluding Go edition), iOS 10 and above. All devices are Bluetooth(B) smart-enabled with an improved data transfer of 4.1 Low Energy.

What app do I need to pair to my Michael Kors Access device?

The app you will need will depend on your Michael Kors Access product. For a Smartwatch you will need to download the "Wear OS by Google™" app and for an Activity Tracker or the Hybrid Smartwatch you will need to download the "Michael Kors Access" app. For detailed information on how to find these apps for iOS and Android, see the appropriate product support page.

How far away can my Michael Kors Access device be from my phone and still be connected to Bluetooth(B)?

The range of the wireless Bluetooth(B) connection between your phone and your Michael Kors Access product can vary greatly depending on the environment. In general, you should have at least 10 meters (or 30 feet) of connectivity with no walls, doors, or other obstacles in between.

How long will my battery last?

The battery life will depend on the Michael Kors Access product and will vary based on how frequently you interact with the device. For a Smartwatch you should be able to expect up to approximately 24 hours of charge before having to connect it to its charger. For an Activity Tracker or the Hybrid Smartwatch you should get approximately 4-6 months of usage before you need to replace the battery.

What is the warranty on the device?

New Michael Kors Access products have a 2-year limited warranty. Refurbished Michael Kors Access products have a 6-month limited warranty. For more information on the Warranty refer to the “Legal” link in the footer.

Google: "Android, Google, Google Play and other marks are trademarks of Google, Inc."

Bluetooth: "The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Michael Kors is under license. Other trademarks and trade names are those of their respective owners."

Apple: "iPhone is a trademark of Apple, Inc., registered in the U.S. and other countries."

Still Need Help?

Get support by phone or send us a message.

Contact Us