Access Support

Which wearable can we help you with?

MICHAEL KORS ACCESS RUNWAY WATCH

General Set-Up & App

Where can I find how-to videos and tutorials on using my device?

Check out the videos here.

Which phones are compatible with my smartwatch?

Wear OS by Google works with phones running Android 4.4+ (excluding Go edition) or iOS 9.3+. Supported features may vary between platforms and countries. All devices are Bluetooth smart-enabled with an improved data transfer of 4.1 Low Energy.

How do I download the Wear OS by Google™ app?

iOS: Go to the App Store and select Search from the bottom menu. Type “Wear OS by Google” in the search bar, select the Wear OS by Google app, and tap Get. Wait for the app to download to your phone.
ANDROID: Go to the Google Play Store, type Wear OS by Google in the search bar, select the Wear OS by Google app, and tap Install. Wait for the app to download to your phone.

How do I power on my smartwatch?

Make sure your Michael Kors Access Runway smartwatch is charged before trying to power it on. Press and hold down the middle pusher button for at least three seconds. The smartwatch will also power on when connected to the charger.

How do I set up my smartwatch?

To set up your smartwatch, reference the Quick Start Guide that accompanied your smartwatch or follow these steps:
  • Connect your smartwatch to the charger by placing the charger against the back of the smartwatch. Magnets in the charger will hold it in place.
  • On your phone, download and install the Wear OS by Google app from the App Store or Google Play Store.
  • Open the Wear OS by Google app on your phone and follow the prompts to pair your smartwatch.
  • Plug the included charger into a USB outlet.

How do I pair my smartwatch to my phone?

To pair your smartwatch, follow these steps:
  • On watch: Select language, then scroll down to find watch name.
  • On phone: Open the Wear OS by Google app and tap Get Started. Select your watch name. Allow Bluetooth to connect to your watch.
  • A pairing code will appear on your watch and phone. Confirm that they match.
  • You'll see a confirmation message once your watch is paired. This can take a few minutes.
  • Follow the onscreen instructions on your phone and watch to complete pairing and setup.

Note: Your watch may automatically install an update and restart after it's paired with your phone. If it begins downloading an update, keep the phone near your watch and ensure your watch stays charging until the update is finished.

HOW FAR AWAY CAN MY SMARTWATCH BE FROM MY PHONE AND STILL BE CONNECTED?

The range of the wireless Bluetooth connection between your phone and your smartwatch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 30 feet) of connectivity.

HOW DO I CONNECT THE SMARTWATCH TO WI-FI?

  • Press the middle pusher button or swipe down from the top of your screen.
  • Scroll and tap on Settings.
  • Tap on Connectivity.
  • Tap on Wi-Fi.
  • Tap on Add network.
  • Scroll to find your network, and tap.
  • Power on phone and start Wear OS by Google app.
  • Tap Enter on phone to complete password entry.
  • Enter password on phone.

If your watch is paired with an Android phone and has Wi-Fi, your watch can automatically connect to saved Wi-Fi networks when it loses the Bluetooth connection with your phone. That way, you can get notifications and use voice search on your watch throughout your home and work even when you leave your phone in a different room.

How do I power off my smartwatch?

  • Press the middle pusher button or swipe down from the top of your screen.
  • Scroll and tap on Settings.
  • Tap on System.
  • Swipe up and tap Power Off.
  • Tap the checkmark to confirm.

Why can't I pair my smartwatch to my phone?

Ensure that your smartwatch is powered on and Bluetooth is enabled on your phone. Launch the Wear OS by Google app and follow the on-screen instructions for pairing your watch. If it fails to connect, check the Bluetooth menu on your phone. If you see the smartwatch in the device list, remove it. Launch the Wear OS by Google app and repeat the pairing process.

HOW MANY SMARTWATCHES CAN I PAIR WITH THE APP AT ONE TIME?

iOS: Only one watch can be paired with the app at a time.
ANDROID: Multiple watches can be paired with the app simultaneously.

HOW DO I UNPAIR MY SMARTWATCH FROM MY PHONE?

  • Open the Wear OS by Google app and scroll down to Advanced Settings.
  • Tap the Forget Watch button at the bottom of the screen to disconnect and reset your device.
  • Remove the smartwatch from your phone's Bluetooth settings.

HOW DO I UPDATE WEAR OS BY GOOGLE THROUGH THE GOOGLE PLAY STORE?

You can check for and download updates through the Google Play Store on your smartwatch.
  • Make sure your smartwatch is connected to Wi-Fi or 3G.
  • Access the app menu on your smartwatch, and open the Google Play Store.
  • Find and tap Wear OS by Google
  • On the details page, tap Update. If you don't see Update, Wear OS by Google is up to date.

HOW DO I UNINSTALL THE WEAR OS BY GOOGLE APP?

iOS: On phone, long press the Wear OS by Google app until the home screen icons shake and a red "X" appears. Click the red "X" on the Wear OS by Google app to remove it.
ANDROID: The specific steps may vary depending on your phone manufacturer. Generally, enter the Settings menu on the phone, select Applications or Application Manager, click on Wear OS by Google and select Uninstall.

HOW DO I RESET MY SMARTWATCH TO FACTORY SETTINGS?

By resetting your watch to the factory settings, you will erase all data stored on the smartwatch. This data cannot be restored. Data includes your active notifications and cards, fitness data, any installed third party apps, and any data they have stored, system settings, and preferences. The data stored in your Google account, however, is not affected. Resetting your watch will not factory reset your phone or tablet.
To reset to factory settings, follow these steps:
  • Press the middle button or swipe down from the top of your screen.
  • Scroll and tap on Settings.
  • Tap on System.
  • Tap on Disconnect & Reset.
  • Tap the checkmark to confirm.
  • Remove the smartwatch from your phone's Bluetooth settings.
  • After you reset your watch to factory settings, you need to pair your smartwatch with your phone again.

Notifications

HOW DO NOTIFICATIONS WORK?

Your watch uses the notification settings you have for each app on your phone. If the alert vibrates or makes a sound for notifications on your phone, your watch will vibrate. If your app doesn't vibrate or make a sound for notifications on your phone, your watch won't vibrate but you'll still see a card on your watch.

WHICH NOTIFICATIONS WILL I RECEIVE?

Most notifications you see on your phone will also show up on your watch. These include notifications for missed calls, texts, event reminders, and more. When you get a notification, your watch will only vibrate (i.e., it will not make any sounds).

HOW DO I CONTROL WHICH NOTIFICATIONS I CAN RECEIVE ON MY SMARTWATCH?

If you get notifications on your phone that you don't want to see on your watch, you can stop specific app notifications from showing up on your watch. You can edit your notification preferences in the Wear OS by Google app. Tap Notifications under the Settings menu on the main screen. In the Notifications menu, you can toggle off any apps you don't want to receive notifications for on your watch.
When you listen to music on your phone, you'll always see the music card on your watch with options to pause and play. You can't turn this card off.

WHY DOESN'T THE WEAR OS BY GOOGLE APP SHOW MY FULL PHONE APP LIST IN THE NOTIFICATIONS SETTINGS MENU?

Apps appear in your Notifications menu after you get the first alert from them on your watch.

HOW DO I USE DO NOT DISTURB MODE?

Do Not Disturb mode removes vibration alerts, but notification cards will still appear.
  • Swipe down from the top of your screen.
  • Tap the circle with a strikethrough icon to enable.
  • Tap the icon again to disable Do Not Disturb.

HOW DO I USE THEATER MODE?

You can use Theater Mode to temporarily turn off your watch's screen. This prevents any vibrations or visual notifications from coming through.
  • Swipe down from the top of your screen.
  • Tap the watch icon to enable theater mode.
  • Press the middle pusher button to turn screen back on.

I'M NOT RECEIVING NOTIFICATIONS ON MY SMARTWATCH. HOW DO I FIX THIS?

The Wear OS by Google app must be running on your phone at all times to ensure a connection with the watch. Closing the app disconnects the watch from your phone, and prevents notifications from coming through. Make sure the app is open on your phone any time you are wearing your smartwatch.
  • A Connected message will appear in the app.
  • If a Disconnected message appears in app, swipe up from your watch face and tap the refresh circle on the Reconnect card.
Make sure your phone's Bluetooth is on and your smartwatch is synced to your device.
Check your phone's software version in the settings to make sure it is compatible with your smartwatch. If your phone software is out of date, update to properly sync devices. Make sure your watch's software is up-to-date.
  • Swipe down from the top of your watch screen.
  • Tap Settings, then tap System at the bottom of the menu.
  • Tap About, then tap System updates. If your system is not up-to-date, it will prompt you to download the latest software build at this time.

Smartwatch Features & Functions

HOW DO MY SMARTWATCH PUSHER BUTTONS WORK?

Press the middle pusher button to enter app menu. Long press the middle pusher button to launch the Google Assistant and ask questions or get things done.
The top and bottom buttons can be customized to access features of your choice. On your watch, open Settings, then Personalization. Tap Customize hardware buttons to assign new watch apps to your pusher.

HOW DO I CHANGE MY WATCH FACE?

Swipe right or left and you'll see a list of watch faces to choose from. Some watch faces can be customized.

HOW DO I CUSTOMIZE THE WATCH FACE DESIGN?

If your watch face can be customized, you'll see a gear below the watch face when scrolling through the list of options. Tap the gear to access customization settings (alternatively, press and hold a watch face to access these settings).

HOW DO I CHANGE THE DATA POINTS ON MY WATCH FACE?

To change the information featured on your watch face, press and hold to access the customization settings. Tap the data point you want to change, then select what information you want to view from the list of options. Press the middle pusher button to go back to the main watch face after you've set the option you want.

HOW CAN I SAVE A CUSTOMIZED WATCH FACE DESIGN?

Press and hold the watch face to access customization settings. Scroll to the bottom and tap Save Look. Your customized watch face is now saved in the Michael Kors Access app and can be accessed and set in the app menu.

HOW DO I CHANGE THE ORDER OF THE APPS IN THE MENU ON MY SMARTWATCH?

To adjust the order in your app menu, press and hold the app icon to move your favorites to the top. Recently opened watch apps automatically move to the top of the menu.

DOES MY SMARTWATCH HAVE HEART RATE SENSORS?

Yes, your smartwatch has a PPG heart rate tracker.

HOW DO I TAKE A HEART RATE MEASUREMENT?

Wear the smartwatch above your wrist bone with the watch still and flat against your skin.

Assign Heart Rate to one of your watch face's data points from the Michael Kors Access app options. Your BPM reading will automatically update every twenty minutes after the first reading, or you can prompt a reading at any time by tapping the icon. You will see dashes on your screen after tapping the heart rate icon; be patient. It can take 10-15 seconds to capture a reading. If the sensors have trouble capturing your heart rate, the smartwatch will walk you back through wear recommendations.

Take a manual reading at any time in the Google Fit watch app by tapping the heart button. Manual readings taken in Google Fit will appear here with time stamps. Your heart rate will automatically track during workout sessions. The stats will appear with the rest of your data in the Workout History section of the Google Fit watch app.

MY HEART RATE IS NOT PROPERLY TRACKING. HOW CAN I FIX THIS?

  • Make sure you are wearing your smartwatch high and tight on the arm with the sensors flat against your skin above the wrist bone.
  • Temperature, sweat, irregular movement, and tattoos can cause interference. Keep the smartwatch as still as possible and remove any condensation between device and skin.
  • If you have tattoos on your wrist, the sensors may not be able to get a reading. Wear your watch on the other hand if the skin is clear.
  • If you have poor circulation or are cold, warm up first before starting your exercise to help improve heart rate readings.

DOES MY SMARTWATCH HAVE GPS?

Yes, your smartwatch has untethered GPS to acquire your location without needing your phone. This can be used to track workouts, get local weather information, and more!

HOW DO I TURN OFF GPS ON MY SMARTWATCH?

To turn off location and GPS tracking for your watch and phone, open Settings in your watch, then tap Connectivity. Scroll to Location, and toggle off.

IS MY SMARTWATCH WATER RESISTANT?

Yes, your smartwatch is Swimproof. In addition being water resistant up to 30M, this device passes a 10,000-stroke swim test and can be worn while swimming in shallow water or showering. Microphone and touchscreen may not work properly while the watch is in water or not completely dry.

HOW DO I TRACK SWIM WORKOUTS?

To capture lap exercises on your smartwatch, you will need to download a third-party swim tracking watch app from the Google Play Store.
  • Make sure you are connected to Wi-Fi.
  • Press the middle pusher button to enter app menu.
  • Tap Google Play Store.
  • Search for Swim Tracking.
  • Download one of the options.
  • Open the app and start a workout to track your laps.

WHY DOES MY SMARTWATCH ACT SPORADICALLY IN WATER?

The touchscreen often processes water contact as user touches, and keeping the screen at full functionality while in water can trigger multiple unprompted actions. Putting the screen in Theater Mode during water activities may prevent unprompted actions and loss of battery life from false interactions.
  • Swipe down from the top of your screen.
  • Tap the watch icon to enable Theater Mode.
  • Press the middle pusher button to turn screen back on.

WHY IS MY TOUCHSCREEN NOT RESPONDING TO TAPS IN WATER?

When a majority or the entirety of your smartwatch is wet, the screen can have trouble picking up specific promptings. Wipe off the screen, either with a towel or with your forearm if still immersed, and try again.

DOES MY SMARTWATCH HAVE AN ALARM?

Yes, your smartwatch has alarm functionality. To set an alarm, press the watch's middle pusher button to open the app menu and select Alarm from the list of applications.

DOES MY SMARTWATCH HAVE NFC?

Yes, your smartwatch is equipped with NFC. You can set up one of your credit cards to make payments from the wrist in the Google Pay watch app. Wear OS by Google devices work exclusively with Google Pay. Available countries for Google Pay can be found here.

HOW DO I LISTEN TO AND STORE MUSIC ON MY SMARTWATCH?

To store music on your smartwatch, you must have a paid music subscription. Download the watch app for your preferred music service and log into a paid account. Follow the instructions in your chosen music app to download music directly to the smartwatch. Once downloaded, you can connect Bluetooth headphones to the watch to listen phone-free at any time.

HOW DO I USE BLUETOOTH HEADPHONES WITH MY SMARTWATCH?

From the watch face, swipe down from the top of the screen. Tap the gear icon to access settings. Tap Connectivity to access Bluetooth settings. Once in Bluetooth menu, select the headphones you want to pair with from the list.

Can my smartwatch track my sleep?

Sleep tracking is only available via third-party sleep tracking apps. Access and download third-party sleep tracking apps by visiting the Google Play Store.

DOES MY SMARTWATCH HAVE A MICROPHONE AND/OR SPEAKER?

Your smartwatch does not have a speaker, but it is equipped with a microphone. This means that you can ask questions or make commands into the microphone and your watch will provide readouts of responses, but cannot audibly answer your requests.

HOW DO I ENABLE MY SMARTWATCH SCREEN TO BE ALWAYS ON?

Swipe down from the top of your watch screen, tap the gear icon, then tap Display. Toggle on Always on screen. By default, this is automatically off to conserve battery life.

ARE THE WATCH STRAPS INTERCHANGEABLE?

Yes, the straps on your smartwatch are interchangeable.

Google Features

WHY DO I NEED TO LOG INTO A GOOGLE ACCOUNT TO FULLY ACCESS ALL THE FEATURES ON MY SMARTWATCH?

Logging into a Google account in the Wear OS by Google app unlocks full functionality for the best experience. This enables the following features on your smartwatch:
  • Google Assistant access
  • Enriched Google Fit experience
  • Google Play Store access
  • Syncs with Google Calendar
  • Syncs with Gmail

WHAT CAN I USE THE GOOGLE PLAY STORE FOR ON MY SMARTWATCH?

The Google Play Store lets you download watch apps and watch faces to your smartwatch to expand and personalize your features to your lifestyle. You can search for apps and faces or check out top downloads and suggestions. Users must be logged in to a Gmail account to download from the Google Play Store.
  • Make sure you are connected to Wi-Fi.
  • Open the watch app menu and launch Google Play Store.
  • Search for your favorite apps by voice or type, and follow the on-screen instructions to download.

HOW DO I SET UP AND USE GOOGLE ASSISTANT?

Press and hold the middle pusher button on your smartwatch. Follow the prompts to set up Google Assistant*. Once you’ve enabled Assistant, press and hold the middle pusher button to ask questions or make commands at any time.

*Users must be paired to a non-enterprise Gmail account to set up Google Assistant. iOS users who want to set additional information such as work and home addresses need to download the Google Assistant app from the App Store on their phone.

HOW DO I SET UP "OK GOOGLE" VOICE ACTIVATION FOR GOOGLE ASSISTANT?

To turn on voice activation, press and hold the middle pusher button, then swipe up from the ask screen and scroll past the suggestions to access Settings. Toggle on “Ok Google” detection for hands-free Google Assistant on the wrist.

HOW DO I SET UP AND USE GOOGLE PAY?

Set up a Google Pay account to complete transactions right from the wrist. If you add a card to your watch, you won't need your phone to pay.
  • On your watch, open the Google Pay app.
  • Tap Get started.
  • Set a screen lock pin. This pin will be used with your smartwatch and Google Pay account. Your watch can only be used to pay while unlocked and on your wrist.
  • Tap “Add card” to add a payment method.
  • Follow the instructions to finish setup on your phone.

Note: At this time, you can't add a discount, loyalty, or rewards card to Google Pay on your watch.

Make a payment in a store:

  • Open Google Pay.
  • Hold your watch over the contactless payment terminal until you hear a sound or feel vibration from your watch.
  • If asked, choose "Credit" regardless of your type of card.
  • For debit card transactions, you may have to enter a PIN. Use the PIN you set up with your bank.

WHY DOES MY SMARTWATCH MAKE ME ENTER A PIN?

Your smartwatch can identify when you remove the watch from your wrist, and asks for your PIN to re-access watch information and functionality. This is a security measure to prevent strangers from accessing your personal data if the watch has been recently removed from your wrist or stolen.

HOW TO I SET UP AND USE GOOGLE FIT?

Google Fit will track your daily steps with or without a Google account. If logged in with a Gmail account, Google Fit can track specific workouts, take heart rate readings, map exercise routes, track calories burned, and help you define and meet your fitness goals.
If you haven’t done so already, sync with a Google account in the Advanced Settings section of the Wear OS by Google app. Open the Google Fit watch app from the menu. Read through the onboarding screens, then you will have access to the full set of features.

HOW DO I MANUALLY LOG EXERCISE USING GOOGLE FIT WORKOUT?

Open the Google Fit Workout watch app from the menu, or tap the Running icon at the bottom of the screen in the Google Fit watch app. Select the workout type you want to track, then tap Start. Tap pause to take a break or end the workout. Your exercise history is available in the Google Fit watch app.
When exercising, make sure you wear your smartwatch high and tight above the wrist bone with the caseback flat against the skin to better capture heart rate readings. We recommend wearing a silicon strap for workout sessions. Loosen the device for all other uses as prolonged rubbing and pressure can irritate the skin.

HOW DO I EDIT MY DAILY STEP GOAL AND OTHER GOOGLE FIT SETTINGS?

The step goal is automatically set to 10,000 daily, but users can edit this at any time. Open the Google Fit watch app from the menu, then scroll down to settings. You can edit your goals and other Google Fit information here.

WHAT STATS ARE INCLUDED IN EXERCISE HISTORIES?

Logged exercises track distance, heart rate, calories burned, and time/date. Your workout history is available by date and type in the Google Fit watch app.

CAN I SEND MY ACTIVITY DATA TO OTHER APPS?

No, you can only view your activity data.

HOW DO I USE GOOGLE PLAY MUSIC ON MY SMARTWATCH?

Open the Google Play Store on your smartwatch, then search for Google Play Music. Download the Google Play Music watch app. You must have a paid subscription to download music directly to your smartwatch.
Connect your smartwatch to Wi-Fi in the Connectivity section of Settings. Open Google Play Music, then make sure the Google account synced to your smartwatch is tied to a paid subscription. Tap the download icon next to songs, playlists, and albums you want to save to your smartwatch.
When the music is downloaded, you’ll see a check mark next to it. To delete a download, tap the check mark.
Connect to Bluetooth headphones in the Connectivity section of Settings, then play any of your downloaded music to enjoy songs phone-free.

Battery

How long will my smartwatch battery last?

Your battery will last 18-24 hours, depending on usage.

How do I charge my smartwatch?

Please use the wireless charger that was included in the smartwatch packaging. Do not use a USB hub, USB splitter, USB y-cable, battery pack or other peripheral device to charge. Place the charger on a flat surface in a well ventilated area that is not in direct sunlight.
Place your smartwatch directly on the wireless charger. The magnetic charger has two pins that align with circular grooves in the caseback. Make sure your watch is charging by looking for a lightning bolt at the top of the watch face, or by swiping down to see a lightning bolt next to your battery percentage.
Even small amounts of sweat or moisture can cause corrosion of the electrical contacts when connected to a charger. Corrosion can prevent charging and data transfer. To prevent damage to your device:
  • Wipe the device using a damp cloth.
  • Wipe it dry.
  • Allow the device to dry completely before charging.

HOW LONG DOES IT TAKE TO CHARGE MY SMARTWATCH’S BATTERY?

Your smartwatch’s battery can charge to at least 90% in one hour.

HOW CAN I TELL WHEN MY SMARTWATCH IS CHARGING?

A lightning bolt will be visible on the watch screen. You can also swipe down to see a lightning bolt next to your battery percentage. Additionally, a circle indicator will appear on the screen showing the percentage of charge.

I'VE PLACED THE SMARTWATCH ONTO THE CHARGER. WHY DO I NOT SEE THE CHARGING INDICATOR ON THE DISPLAY?

If the charging indicator (lightning bolt) is not visible, the charger does not detect the watch. Try the following tips:
  • Reseat the watch on the charger.
  • Make sure the charger pins align with the caseback grooves.
  • Verify watch is seated snugly on charger with no gap.
  • Verify nothing is between charger and device, i.e. no dust, tape, etc.
  • Make sure the charger is getting power.
  • Try changing the charger power source, i.e., move to wall outlet from laptop.
Sometimes, if the device gets too hot while charging, it will go into a thermal shutdown mode until it cools off and then will continue charging once it is safe again. Try removing the device from the charger, wait for it to cool down, and place it on the charger again.

HOW DO I CONSERVE BATTERY LIFE?

To maximize the battery life of your watch, try the following tips:
  • CHANGE TO A BATTERY OPTIMIZED WATCH FACE: Some watch faces, especially those with animations or interactive abilities and brighter colors, use up more battery life than others.
  • ADJUST SCREEN BRIGHTNESS: The brighter your watch screen, the more battery your watch will use. Turn down your watch screen brightness to save more battery power. Swipe down, tap the gear icon, then tap Display to adjust brightness.
  • TURN OFF NOTIFICATIONS YOU DON'T WANT: Turning off notifications can save your battery. Edit which alerts you receive in the Notifications section of the Wear OS by Google app.
  • TURN ON THEATER MODE: Turn off the display and notifications by turning Theater Mode on temporarily. Swipe down from the top of your screen, then tap the watch icon to enable Theater Mode. Turn your screen back on by pressing the middle pusher button.
  • AIRPLANE MODE: If your only interest is the time and functions that don’t require connectivity for updates, airplane mode lets you keep seeing what you care about most without draining your battery on other features. Swipe down, then tap the airplane.

Syncing & Troubleshooting

MY BATTERY WON’T CHARGE PAST A CERTAIN PERCENTAGE. HOW CAN I FIX THIS?

Let the smartwatch run out of battery completely. Charge your smartwatch until the screen indicates charging is complete. After the watch is at 100% battery, press and hold the power button until the device restarts.

HOW DO I MAKE SURE MY SMARTWATCH’S SOFTWARE IS UP TO DATE?

Launch Settings on your smartwatch, then open System. Tap About, then tap System updates. If your OS is on the most recent version, the screen will say System is up to date. If not, it will pull the latest version for you to initiate the update.

MY SMARTWATCH’S UPDATE DOWNLOAD FAILED OR IS TAKING TOO LONG. HOW CAN I FIX THIS?

  • Confirm watch is directly connected to a strong Wi-Fi network. You can add a network in the Connectivity section of Settings.
  • Turn off Bluetooth after connecting to Wi-Fi to prevent interference.
  • Make sure watch is charged to at least 50%.
  • Restart your watch.
  • Restart your phone.

MY SMARTWATCH KEEPS DISCONNECTING WHEN IN BLUETOOTH RANGE OF MY PHONE. HOW CAN I FIX THIS?

  • Make sure the phone is on.
  • Make sure there is a data or Wi-Fi connection on the phone.
  • Make sure the phone is not on airplane mode.
  • Make sure Bluetooth is turned on.
  • Make sure the Wear OS by Google app is open and the device shows as "Connected" in the app.
  • Open the app and tap on the device to reconnect if it shows "Disconnected."
  • If user has an iPhone, make sure the Wear OS by Google app is running in the background.
  • Make sure the phone has at least 70% charge.
  • Make sure the watch has at least 70% charge.
  • Make sure the watch is up to date.
  • Make sure the phone is running the most recent operating system in your phone’s settings.

HOW DO I FACTORY RESET MY DEVICE?

If you continuously encounter issues that aren’t solved by other troubleshooting methods, you may need to disconnect and reset your watch. Because a factory reset removes all previous settings and accounts, you will need to set up your watch again after resetting.
  • Swipe down from the top of your screen.
  • Tap Settings, then scroll down and tap System.
  • Tap Disconnect & reset, then tap the checkmark to confirm.
  • While the smartwatch resets, go into your phone’s Bluetooth settings and remove the device from your list.

HOW DO I RE-PAIR THE SAME SMARTWATCH WITH THE APP?

Once you’ve reset your device and removed it from your phone’s Bluetooth settings, you can re-pair it in the Wear OS by Google app. Open the top left menu and tap Connect a watch. This will take you back through the pairing and setup process.

I FORGOT THE PASSCODE I SET TO MY SMARTWATCH AND AM LOCKED OUT. HOW DO I FIX THIS?

To regain access to your smartwatch, you will need to prompt a factory reset. Follow these steps:
  • Enter an invalid passcode 3 times in a row. Wait 15 seconds.
  • Enter an invalid passcode again, another 3 times in a row. Wait 15 seconds.
  • Enter an invalid passcode for the last time, another 3 times in a row. Wait 15 seconds.
  • The watch will produce a pop-up card prompting a factory reset. Tap on the check mark, or Done, button.
  • Once factory reset is complete, you will need to re-pair your smartwatch to your phone.
  • Remove the device name from Bluetooth cache before pairing in app.

Account & Device Settings

How can I access the settings menu?

Open the Wear OS by Google app on your phone or computer. Notifications, Calendar, and Advanced Settings can all be accessed and edited from the home screen.

How can I edit my name?

Your name is based on your Google account settings. Change your name within your Google account.

How can I change my password?

Your password is based on your Google account settings. Change your password within your Google account.

How can I change the language of the Wear OS by Google app?

The language of the app is determined by the language set on your phone. Change the language settings on your smartphone to affect language on your smartwatch.

HOW IS MY PERSONAL DATA BEING USED BY GOOGLE?

To learn more about how your data is being used, follow these steps:
  • Open the Wear OS by Google app, then open the menu in the top left corner.
  • iOS: Tap Privacy Policy to learn more about data usage.
  • Android: Tap About, then tap Privacy Policy.

WHAT IS THE WARRANTY ON MY SMARTWATCH?

Your smartwatch has a 2-year limited warranty.

My Social

I'M RECEIVING AN ERROR ON MY WATCH. WHAT DO I DO?

Follow the instructions on the error screen on your watch. You may need to consult your phone.

WHERE ARE MY OTHER SOCIAL NETWORKS?

Instagram and Facebook are the two networks currently offered.

HOW DO I SET MY PHOTO AS A BACKGROUND?

First tap to connect to your social media account by signing in on your phone. Then scroll to browse your images. Tap to select the image you want. Tap the display type (digital or analog) and your image will appear as your watch face.

WILL MY SOCIAL WORK WITH MY LOOKS/MY MODES?

Yes, My Social is compatible with My Looks and My Modes.

DOES MY SOCIAL STORE MY PHOTO FOREVER?

If you save the watch face with your photo to My Looks, it will be stored until you delete the look. Otherwise, the photo is only stored on your watch until you replace it with another photo.

CAN I USE A PHOTO I HAVE ON MY PHONE?

Currently, My Social only accesses photos on your social networks.

HOW DO I RESIZE MY PHOTO?

My Social automatically optimizes the photo for display on your watch.

My Next

I'M RECEIVING AN ERROR ON MY WATCH. WHAT DO I DO?

Follow the instructions on the error screen on your watch. You may need to consult your phone.

HOW DO I ACCESS MY NEXT AND GET IT SET UP?

Push the menu button on your watch and scroll to Michael Kors Access. Touch to access your watch apps. Select My Next and touch to launch. Select the type of event, choose the date, and name your event. Push the middle pusher button to finish. Your watch is now tracking your next event.

HOW DO I SET MY NEXT TO BE VIEWED ON MY WATCH FACE?

If you’re already using a watch face that supports data, long press the face, tap the data point you want for your countdown, select MK Access, and then select My Next from the list. Push the middle pusher button once more and your event will show on your watch face. Otherwise, choose a watch face from the gallery that displays data and follow the same steps to show the countdown.

WHAT NOTIFICATIONS WILL I GET FROM MY NEXT?

My Next will notify you when you’re halfway to your event, one week away, one day away, and day of the event.

WHAT HAPPENS WHEN MY NEXT ENDS?

When you reach the day of your event and the countdown ends, My Next will reset. If you have it set to a data point, it will read as 0 until you set up your next event.

WILL MY NEXT WORK WITH MY LOOKS/ MY MODES?

Yes. As long as a data point is available, My Next is compatible with My Looks and My Modes.

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