The official site and online store

Subtotal:

LOADING SHOPPING BAG

Subtotal:

Not from the US? Click here
Contact Us
Call Us Anytime
1.800.908.1157
24 hours/7 days a week
Online Chat
E-mail

Shopping Online

Shipping information
International shipping
Returns & exchanges
Price adjustments
Order cancellation
Your online account
Credit card use
Sales tax
Order status & history

Shipping Your Online Order

Delivery & Processing Charges (D&P)
D&P is the charge for catalog and Internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift packaging and monogramming. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

Standard Delivery
Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (CT).

Two-Day Delivery
If requested, add $10.00 to standard D&P. Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (CT). Please note 2 day orders placed after 12:00 noon (CT) Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

Overnight Delivery
If requested, add $17.00 to standard D&P. Your order should arrive next business day after shipping if ordered by 12:00 noon (CT). Please note overnight orders placed after 12:00 noon (CT) Friday, or on Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

Delivery to Post Office Boxes
Second-day and next-day shipping is not available to post office boxes. All standard deliveries to P.O. boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.

Additional Address
Please add $8.00 to the applicable D&P charges for each additional delivery address.
  • Items ordered together may be delivered separately, and the D&P will be allocated over shipments but not necessarily evenly. Some orders may require more than one package to ship; for these shipments the additional charge for two-day and overnight deliveries would be a per package charge
  • Returns may affect final D&P charges. D&P charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Michael Kors will receive D&P credit as D&P was allocated, which may result in a final D&P charge after return that differs from quoted rates.
  • D&P in parentheses by an item are in addition to standard D&P unless otherwise indicated.
  • In compliance with U.S. Department of Transportation rules, restricted items such as fragrances must be delivered via  standard shipping  and cannot be shipped to Alaska, Hawaii, all U.S. territories, or APO/FPO addresses.
  • If you request to change the destination address of a shipment in route, an additional charge may be assessed.
The following processing and delivery costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.

Merchandise Total** Standard Two-day Overnight
  $25.00 and under   $6.00 $16.00 $23.00
  $25.01 - 50.00   $9.00 $19.00 $26.00
  $50.01 - 100.00 $11.50 $21.50 $28.50
$100.01 - 200.00 $16.00 $26.00 $33.00
$200.01 - 300.00 $18.50 $28.50 $35.50
$300.01 - 500.00 $21.50 $31.50 $38.50
$500.01 - 700.00 $25.50 $35.50 $42.50
$700.01 - 1000.00 $29.00 $39.00 $46.00
$1000.01 and over $32.00 $42.00 $49.00
**Total value of merchandise before tax or other charges.

Alaska, Hawaii, Puerto Rico and Guam Deliveries
Add $5.00 to the applicable D&P charges. Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (CT).

International shipping

If you would like to have your purchase shipped to an international destination or US territory, please call 1-972-556-6083, for USA and Canada call 800-908-1157. Additional delivery charges may apply. Delivery transit days to the recipient will vary depending upon the destination country. Duties and taxes will be the responsibility of the recipient.

If you have any questions, please click one of these options to contact Michael Kors: You also may call Michael Kors Customer Service at 1.800.908.1157.

Returns & Exchanges

We want you to be completely happy with your order.If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. We cannot accept returns after 60 days of your receipt of the merchandise.

Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

Online Purchases

Merchandise purchased via michaelkors.com can only be returned via mail. Merchandise cannot be returned to Michael Kors stores at this time.

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

If you use a SmartLabel, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. For a replacement shipping label, please call 1-800-825-8000.

Please allow 10-14 days for the processing of your return.

Retail Store Return and Exchange Policy

At this time, MichaelKors.com orders cannot be returned in our retail locations. We apologize for any inconvenience and are working to bring this service to you in the near future.

If a product was not purchased at a Michael Kors retail location, please return it to the retailer where it was purchased.

Collection Boutiques

New, unused, full price merchandise may be exchanged or returned at any Michael Kors US Collection Boutique within 30 days of purchase when accompanied by an original Michael Kors receipt or gift receipt.

Items purchased in a Michael Kors US Collection Boutique may only be returned to a Michael Kors US Collection Boutique.

Refunds will be issued in the original tender of the purchase, except cash refunds will be issued by mail check. Merchandise accompanied by a gift receipt may be exchanged or returned for merchandise credit only. Merchandise credits cannot be replaced if lost or stolen.

All swimwear, altered merchandise, and sale items are final sale.

Michael Kors reserves the right to modify its return and exchange policy.

Lifestyle Stores

New, unused, full price merchandise may be exchanged or returned at any Michael Kors US Lifestyle Store within 30 days of purchase when accompanied by an original Michael Kors receipt or gift receipt.

Items purchased in a Michael Kors US Lifestyle Store may only be returned to a Michael Kors US Lifestyle Store.

Refunds will be issued in the original tender of the purchase, except cash refunds will be issued by mail check. Merchandise accompanied by a gift receipt may be exchanged or returned for merchandise credit only. Merchandise credits cannot be replaced if lost or stolen.

Michael Kors offers a one-time price adjustment if full price merchandise is marked down within 7 days of the date of your purchase. To obtain a price adjustment on full price merchandise, visit a Michael Kors US Lifestyle Store within 7 days of your purchase, with your original receipt. All price adjustments will be issued in the original tender of the purchase. Price adjustments for original purchases made with cash will be issued by mail check.

All swimwear, altered merchandise, and sale items are final sale.

Michael Kors reserves the right to modify its return and exchange policy.

Outlet Stores

New, unused merchandise may be exchanged or returned at any Michael Kors US Outlet Store within 30 days of purchase when accompanied by an original Michael Kors receipt or gift receipt. Merchandise credits cannot be replaced if lost or stolen.

Items purchased in a Michael Kors US Outlet Store may only be returned to a Michael Kors US Outlet Store.

All altered merchandise and sale items are final sale.

No refunds.

Michael Kors reserves the right to modify its return and exchange policy.

International Purchases

Michael Kors products purchased outside the US cannot be returned or exchanged at US retail locations.

For inquiries in Canada please contact: Canada.customerservice@michaelkors.com

For inquiries in Europe please contact: Europe.customerservice@michaelkors.com

Price adjustments

Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1.800.908.1157.

We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

  • If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
  • If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.
Order cancellation

You may cancel any Michael Kors order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.

REGISTERED CUSTOMERS: You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

NON-REGISTERED CUSTOMERS, please call toll-free 1.800.908.1157 to determine order status; to cancel it, please have your order number ready.


Your online account

Register with Michael Kors for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status. Register or sign in here.

Credit card use

Michael Kors accepts the following credit cards for online purchases:
  • American Express
  • VISA
  • MasterCard
  • Discover
  • Diners Club
Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

Sales tax

Sales tax is automatically applied to your Michael Kors order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, LA, MA, MD, MI, MO, NC, NJ, NV, NY, PA, TX, VA, WA, or the District of Columbia.

Last updated on 07/1/2014

Order status & history

ORDER UPDATES: We will send updates regarding the status of your order, including when your item(s) ship*, to the e-mail address you provided when ordering.
   * Excluding items shipped from vendor.

Registered customers, please click Sign In to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via e-mail or online chat, or by calling 1.800.908.1157. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.