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Shipping Terms

All merchandise ordered on michaelkors.com can be shipped to all 50 U.S. states, Puerto Rico, Guam and to APO/FPO boxes. Note we do not currently ship internationally.

For your convenience, you can track your order at any time online with our Order Status page. Simply provide your email address and order number to track your order. Or, click on the tracking link included in your shipping confirmation email. You can also contact a customer service representative at 1 (866) 709-5677.

Shipping and Delivery

Take your pick. We offer three convenient shipping methods for online orders: (1) Standard Ground Shipping, (2) 2-Day Flat-Rate Delivery, and (3) Next-Day Flat-Rate Delivery.

Shipping Type

Cost

Delivery Times*

Standard Ground Shipping

FREE

2-10 Business Days

2-Day Delivery

$15.00 (flat rate)

2 Business Days**

Next-Day Delivery

$25.00 (flat rate)

Next Business Day**

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

** Orders received at our fulfillment center before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day.

NOTE: All deliveries to Puerto Rico, Guam, APO/FPO and P.O. boxes are shipped via our Standard Ground Shipping method only. For Hawaii, Alaska, Guam, and all APO/FPO and P.O. boxes, please allow additional time for delivery to these destinations. Additionally, for some orders having a high dollar value over a certain threshold, we may require a signature for the delivery, which means they may not be eligible for Standard Ground Shipping (however, you will not be charged for the expedited shipping method in this circumstance).

Some Items May Ship Separately

Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.

Shipping To Multiple Addresses

We currently do not ship orders to multiple addresses.

Special Items

Some perfumes and makeup are treated as Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Accordingly, these HAZMAT items cannot be shipped to Alaska, Hawaii, Puerto Rico, Guam or APO/FPO addresses.

Due to regulatory restrictions, we are unable to ship items made of exotic skins to California.

In Store Pickup

We do not currently offer the ability to pick up your online order in store. If you wish to make a purchase in one of our stores, please use the Store Locator on our site to find a store near you. You can use the “Locate In Store” button on each product detail page to check the availability of an item in one of our stores.

Note that the “Locate In Store” tool on our website provides only an approximation of item availability and does not represent actual inventory information. It is therefore possible that items that appear to be “In Stock” in the “Find In Store” tool may, in fact, be out-of-stock in the store. We suggest that you contact your local store directly for the most accurate information.

Item Availability
Out of Stock

In most cases, when an item is no longer available, either the item will not appear on the site or the message “Out of Stock” will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled and you will not be charged for that item.

Short Shipment

A “short shipment” occurs when we ship to you fewer items than you originally ordered. For example, we may ship you only two of a certain item though you placed an order for three. If this happens, we will notify you as quickly as possible as to whether we will be able to ship the outstanding items later or need to cancel them.

Pre-Ordering

Be the first to call it yours. Some items on our site offer a “Pre-Order” feature for items that are not yet available for immediate delivery. Items that are available for pre-order will be accompanied by a “Pre-Order” message will appear on the product detail page. A credit card is required for pre-ordered items, and your credit card will be authorized for the price of pre-order as a “pending charge.” However, we will not charge your credit card for the order until your pre-ordered item(s) actually get shipped.





Shipping Terms | Michael Kors| Michael Kors